Locates Platform Specialist

Job ID #349511

Locates Platform Specialist

On behalf of our client in the Telecommunication Sector, PROCOM is looking for a Locates Platform Specialist.

Locates Platform Specialist – Job Description

• Monitoring Locate Tickets, Emergency Tickets, construction activities around High Risk Fibers and Locate escalations
• Live support for Locate Desk and Locate Service Providers (LSP)
• Managing Locate escalations and arranging site visits and tracer wire installations
• Responding to locate inquiries and 1call centers compliance by phone or email
• Monitoring Design & Planning tickets and distribution to appropriate people for action
• Providing technical support to LSPs and verifying maps
• Co-ordinating mapping updates for 1call centers and engaging Internal teams as required
• Liaise with 1call centers and provide support when needed
• Preparing detail monthly reports for statistics and financial reports
• Reporting Map Discrepancies and following up to ensure correction action is applied
• Develop and maintain a strong and productive working relationship with other utility owners and Municipalities
• Assist in damage awareness and prevention aspects of Damage Prevention program
• Conduct special projects as requested by Management
• Represent DP on committees and/or focus groups as required
• Identify and share new damage/liability trends, and significant control weaknesses or deficiencies
• Develop and maintain a network of internal & external contacts, including key personnel within other utilities, to assist client with damage prevention program

Locates Platform Specialist – Mandatory Skills

• Post-Secondary education required
• Minimum of 5 years of experience in Telecommunication and Damage Prevention
• Good understanding of HFC network, Telecom construction standards, Locate Process, 1Call systems and procedures
• Good Understanding of Locate Management Software, locate desk clearance activities and field locate operation
• Ability to work effectively in a high-volume environment prioritizing and responding appropriately to customer and business priorities
• Demonstrated ability to make independent, sound decisions within tight time frames that reflect depth of knowledge
• Ability to interact in a positive manner with contractors, facilitate meetings and present publicly
• Advanced knowledge of Microsoft Outlook, Word, Excel, Power Point and SharePoint
• Ability to acquire skills with internal IT applications and systems used by the DP Unit
• Ability to work overtime/ flexible shifts in the evening and on weekends when required
• Excellent verbal and written communication skills and the ability to write clear and concise reports
• Knowledge of Process improvement and automation is an asset
• This role may involve some occasional travel within Ontario, the successful candidate must possess a valid Ontario driver’s license and have a good driving record

Locates Platform Specialist – Assignment Start Date

• ASAP – 6 months to start

Locates Platform Specialist – Assignment Location

• Brampton, ON – Hybrid