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About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Sr. Communications Coordinator will develop and implement internal and external communication strategies and plans in partnership with the Service Delivery Business Operations manager & Sr. Director. This position will make recommendations for message and information development, selection of communication vehicles/methods, and scheduling of communications. They will develop the communications based on the target audiences.
The Main Responsibilities
- Develop overarching internal communication strategy for Service Delivery
- Develop internal and external stakeholder communications including newsletters, blogs, etc.
- Understand and leverage multiple communication vehicles including SharePoint, Yammer, Poppulo, etc.
- Collaborate with internal cross-functional teams to enhance communications and drive better engagement and operational readiness
- Understands the Service Delivery organization, the teams and the roles that support Lumens overall strategy and goals
- Contribute to content writing, following Lumen’s approved messaging framework and content policies and ensuring proper approvals are received and recorded.
- Partner with internal customer experience teams to improve Lumen’s Service Delivery customer experience through customer journey mapping to identify pain points and recommended solutions
- Support cross-functional teams and organization on evolving the customer communications regarding end-to-end products.
- Ensure communication strategy is consistent and reflects Service Delivery’s strategic vision Qualifications
- Experience with project management approaches, tools, and phases of the project lifecycle
- Experience leading an internal communications campaign, including creating cascading messages, collateral, talking points, posters, job aids, presentations, etc.
- Able to work effectively at all levels in an organization
What We Look For in a Candidate
- BA or BS Degree in a marketing, communications, or technology field
- Professional with 5+ years of experience
- Analytical skills and a high degree of business acumen.
- Strong organizational, communication and presentation skills.
- Knowledge of different communication vehicles
- Knowledge of internal and external communication strategy and execution, including revenue blog concepts
- Knowledge in telecom industry, including metrics
- Storyteller with experience in writing and telling stories to share information
- Experienced blogger focused on writing thought leadership pieces
- Interviewing of internal and external customer to obtain meaningful information
- Results-oriented, solid organizational skills, ability to identify issues and implement solutions
- Comfortable operating in a rapidly changing environment
- Executive level presentation development and interaction with executives
What to Expect Next
Requisition #: 302216
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
57600
Salary Max :
128400
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Range
Salary Min :
57600
Salary Max :
128400
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
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