Manager-IT Field Technician

Tallgrass is a leading energy infrastructure company focused on safely, reliably, and sustainably delivering the energy and services that power our nation and enable our quality of life. Tallgrass has been recognized consistently over the last eight years as a Top Workplace. We are proud to promote Tallgrass as a Top Workplace as we continue to build and nurture an inclusive and rewarding environment.
At Tallgrass, we value our teams and strive to create an environment where employees feel respected, and their contributions are valued. We aim to support employees’ physical, mental, and financial well-being through a comprehensive Total Rewards Program.

• Industry competitive pay
• Health insurance package options that include Flexible Spending & Health Savings Accounts
• Infertility Coverage
• 401(k) with up to a 6% match that vests immediately plus an employer discretionary contribution of up to 4%
• Wellness Programs and Mental Health Resources
• Employer-paid life insurance, short-term disability, and long-term disability coverage
• Critical Illness & Accident Insurance
• Vacation, sick days, paid caregiver leave, volunteer and bereavement paid time off
• Identity theft protection
• Annual discretionary bonus
• Generous Tuition Reimbursement Program
• Company-paid holidays and floating holidays
• Company vehicle (if applicable)
• Employee discounts; vehicles, tires, cellular plans, and more
• Career pathing, development programs, and internship programs
• This role is eligible for a hybrid schedule

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Location/Other:*
Our spacious Lakewood, CO office offers free parking, an on-site gym, and food trucks twice a month! We currently can hire for this position out of the following locations: Lakewood, CO, and nearby areas. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

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MANAGER-IT FIELD TECHNICIAN PRIMARY PURPOSE:*
Manages the installation, maintenance, testing, troubleshooting, and repairing of network equipment, cables, and other telecommunications equipment in the field to ensure optimum network usage and quality. Ensures compliance with customer specifications and company requirements. Ensures all functions are completed on time and within budget. Coordinates the scheduling of installation and maintenance services. Provides and evaluates training for installation and maintenance technicians. Typically reports to a head of the unit/department. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes.

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MANAGER-IT FIELD TECHNICIAN ESSENTIAL DUTIES & RESPONSIBILITIES:*

• Manage all aspects of systems administration for Tallgrass network and telecommunication systems. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring, and the development of specialized systems procedures.
• Manage the installation and maintenance of networking and telecommunications equipment at various locations. Telecom equipment includes and may not be limited to 3G/4G modems, Industrial Wireless Systems, SCADA Communication Systems, Office Phone Systems, Digital Multiplex, Office Networks (LAN/WAN), VHF Radio Systems, and associated equipment.
• Manage and maintain the integrity of Tallgrass’ telecommunications network (including but not limited to Frame-Relay, VSat, DSL, PL, 3G/4G modems).
• Manage the IT network and ensure the stability and integrity of Tallgrass’ data, especially in VOIP (Voice over IP), IP video, wireless data services, networking, and telecommunications systems.
• Assist in the design and architecture of new systems and services.
• Utilize software and hardware tools (including but not limited to SolarWinds, Cisco, Juniper) to identify, diagnose and drive resolution of problems and factors affecting network integrity.
• Manage staff, including hiring, training, scheduling work assignments and conducting evaluations
• Strategic planning and execution
• Business Relationship Management
• Financial planning and budgeting
• Career development and pathing
• Vendor management
• Negotiate, write and report on internal and external service level agreements.
• Develop and implement effective project plans and ensure project milestones and cost objectives are met.
• Provide risk assessment. Implement and maintain system management and monitoring tools.
• Assess new technologies and prepare proposals.
• Develop security standards, procedures, and guidelines for multiple platforms.
• Monitor response times, evaluate user satisfaction levels and make recommendations for improvement.
• Manage process for communicating outage/emergency activities to the organization.
• Ensure the adherence to change control procedures.
• Work with the application team and software vendors to address related issues and application upgrade activities.
• Complete all applicable documentation and recordkeeping.
• Provide after-hours support for escalated issues.
• Provide support to project management and business development, as needed.
• Develop and follow all system change control procedures.
• Engage varied stakeholders with tact, courtesy and professionalism.
• Speak clearly in person and by telephone, using a high level of verbal skills and listen carefully.
• Maintain a regular, dependable attendance and a consistently high level of performance.
• Will work non-traditional hours as needed.
• Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
• Other daily, weekly, monthly or special project duties as identified and defined.
• Other duties as assigned.

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Minimum* requirements:
Education:

• Bachelor’s degree from an accredited institution in Computer Science, Information Systems, Business Management or a related discipline.
• A minimum of ten (10+) years direct work experience in IT or a related discipline may be considered as a substitute for a degree.

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Experience/Specific Knowledge:*

• 5+ years in an IT leadership role, preferably in a team environment with diverse applications.
• Experience managing a budget across a large portfolio of projects and application support.
• Experience managing a diverse vendor ecosystem.
• Advanced proficiency level in MS Office applications that may include but are not limited to Excel, Word, Access, PowerPoint, and Outlook.
• Experience in effectively communicating business and technical issues to both technical and non-technical audiences.
• Experience in working on multiple assignments during the same time frame juggling tasks based on relative priorities with supervision commensurate with grade level.

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Certifications, Licenses & Registrations:*

• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers (for travel).

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Competencies, Skills & Abilities:*

• Must be able to work with a team, take direction from senior management, adhere to required work schedules, focus attention to details, and follow work rules.
• Must be customer service oriented.
• Excellent organizational, time management and communication skills; must communicate effectively with all levels of company personnel.
• Ability to work well both individually with minimal supervision and in a team environment where the sharing of knowledge is highly regarded and expected.
• Ability to multitask effectively and meet deadlines.
• Good interpersonal skills with demonstrated ability to communicate systems requirements verbally and in writing.
• Must be able to perform all essential and marginal functions of the job.
• Must be able to work with a team, take direction from management, adhere to required work schedules, focus attention on details, and follow work rules.
• Ability to successfully perform multiple tasks with strict deadlines.
• Ability to organize and prioritize work.

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Physical Demands:*
All of the physical requirements listed below are those that may be necessary for an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting; standing; walking or moving throughout facility; driving; talking; seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus); hearing; feeling; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling; lifting up to 25 lbs.
• Minimal safety hazards; general office working conditions.
• Must be able to sit for prolonged periods of time.
• Climb a fixed ladder no greater than 20’ with the use of proper PPE (Personal Protective Equipment), i.e., fall protection is required to climb and work. If a portable ladder is used, fall protection is not required to climb but would be required if installing equipment once climbing to the top.

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Working Conditions:*

• Occasional travel may be required.
• Non-traditional hours anticipated.
• Required to carry an activated cell phone and be available to respond during working and non-working hours.
• The successful candidate will be required to clear a drug screen, and a complete background check, including a credit report for certain positions after an offer, has been extended and before being employed.

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Supervisory Responsibility:*

• Yes

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PREFERRED EDUCATION, EXPERIENCE, CERTIFICATIONS, COMPETENCIES, SKILLS, & ABILITIES:*
Above the minimum requirements; not required but advantageous in this position:

• Previous IT management experience in infrastructure operations, network operations, and customer support.
• Previous experience with Juniper, Cisco, BGP, OSPF, and other networking technologies preferred.
• Bachelor’s degree from an accredited institution in IT or a related discipline.
• A minimum of ten (10+) years of direct work experience in IT or a related discipline may be considered as a substitute for a degree.

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Other responsibilities:*

• The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.

Tallgrass is an equal opportunity employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, citizenship status, marital status, medical condition, physical or mental disability or any other legally protected status. EOE/M/F/D/V

Job Type: Full-time

Pay: $95,000.00 – $125,000.00 per year