Maternity Community Health Worker – Telecommute In Phoenix Az

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

The more health care changes, the more certain values count. Like quality, patientcentric care, compassion, and a dedication to going the extra mile. In this role the Arizona C&S Healthy First Steps Program Community Health Worker (CHW) will assess and educate expectant families. CHW activities will focus on supporting a panel of rising risk pregnant members and families with complex medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. Telephonic as well as face to face interactions with members are structured around pregnancy and postpartum education and screening. Health coaching for behavior change and selfadvocacy are also key tools in this role.

This is a full time telecommute position with the ability to travel locally within the county up to 25% of the time. The employee must reside within a commutable distance of the Phoenix, AZ area and have access to reliable transportation that will enable travel to member and/or patient sites within a designated area.

This position is fulltime (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8hour shift schedules during our normal business hours of 8:00am 5:00pm.

If you are located in Phoenix, AZ, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Engage members telephonically and or face to face to complete assessments and identify health and SDOH needs
• Conduct comprehensive member assessment that includes biopsychosocial, functional, and behavioral health needs, and develops a member’s plan of care
• Review available member health records and relevant documentation (e.g., utilization history, functional level, stratification information, current plan of care)
• Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessment
• Identify when supplemental assessments are needed and conduct supplemental assessments
• Identify member service needs related to health concerns
• Work with members to develop healthcare goals and identify potential barriers to achieving healthcare goals
• Identify member support systems available and incorporate into plan of care
• Review plan benefits and identify appropriate programs and services based on heath needs and benefits
• Collaborate with members to create solutions to overcome barriers to achieving healthcare goals
• Identify relevant community resources available based on member needs
• Refer and enroll members to appropriate programs and services
• Facilitate member choice of preferred maternity and family planning providers
• Follow up with members to monitor and document completion of plan activities following standard protocols
• Research memberrelated health information (e.g., medications, clinical records, policies, benefit information) using internal and external systems
• Document information (e.g., assessment information, member interactions, referrals, follow up plans) in relevant computer systems using appropriate applications (e.g., Excel, Word, Outlook, Office Communicator)
• Execute and meet performance goals within a virtual environment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you be interested in.

Required Qualifications:

• High school education
• Computer/typing proficiency to enter/retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications (e.g., Excel, Word, Outlook, Office Communicator)
• Access to highspeed internet from home
• Dedicated workspace from home
• Reside within a commutable distance of the Phoenix, Arizona area
• Access to reliable transportation that will enable you to travel to member and / or patient sites within a designated area
• Ability to travel locally within the county up to 25% of the time with mileage reimbursement
• Full COVID19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Bachelor’s degree in social work, licensed practical nurse (LPN), CNA/HHA, or HS graduate with 3+ years of experience working within the community health setting in a health care role
• Experience working with maternity members or in obstetrics
• Field Based experience
• Experience working in Managed Care
• Experience in Counseling or Behavioral Health
• Case management experience
• Knowledge of Arizona Medicaid populations
• Bilingual fluency in English and Spanish

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID19 vaccination regulations as well as all client COVID19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That’s why you’ll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and highrisk pregnancy. Our holistic, outcomesbased approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life’s best work.(sm)

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drugfree workplace. Candidates are required to pass a drug test before beginning employment.