Network Administrator

Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 285 people in R&D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world.

Our Purpose
To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.

Reporting to the Infrastructure Manager, the Network Administrator is responsible for installing, configuring, maintaining network hardware/software to support the business. This includes hardware technologies such as switches, firewalls, access points, phone system, LAN/WAN, etc. A strong software knowledge of Windows Server, Active Directory, DHCP, DNS, Group Policies, LINUX and VMWare Virtualization is also necessary.

Successful candidates will combine technical abilities, communication skills and a business aptitude to provide a solid infrastructure for the betterment of the business.

Responsibilities and Duties

• Work as a member of a team to configure, install, and maintain network hardware, software, and telecommunications services such as servers, system software, software applications, printers, switches, cabling, and Internet service providers
• Follows policies and procedures related to network hardware and software acquisition, license, use, support, security, and backup
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs
• Provides training to end users on software and equipment usage
• Responsive to requests to resolve help desk issues
• Communicates standards for use, operations, and security of network, personal computers, and data. Communicates with other departments to report and resolve software, hardware, and operations problems

Qualifications

• Analytical and Problem Solving – Must be able to identify problems within scope of responsibility and implement corrective action. Requires high level of analytical ability working with network and a variety of hardware and software configurations.
• Technical Skills – Must have experience with Microsoft Windows Server, Active Directory, VMWare Virtualization, switch and firewall configuration.
• Excellent communication and customer service skills
• Ability to think from a business & technical perspective