Network Field Services Specialist

At FlexNetworks, we’re Flexible, Well-Connected and Work Remotely…and we’re searching for Network Field Services Specialist to join our Saskatchewan-Based Network Operations Team.

If you’re an IT/Network professional, with at least 2 years’ experience in network environments, proven organizational skills, a love of field work and a talent for accurate installation, maintenance and troubleshooting of network equipment, we want to hear from you! As a Network Field Services Specialist, preferably with previous Telecom experience, you will work remotely with a close team of experienced operations professionals to deliver fibre internet products throughout Saskatchewan and beyond. Everything we do is guided by the core principal of improving access to great internet. If this sounds like you, come help us shape the future of fibre internet in Canada.

As a Field Services Specialist, here’s what you’ll do:

Specific Technician Accountabilities:

– Level 2/3 Support – Assist and respond to NOC / Call Centre and Level 1 Technicians in understanding network related issues.
– Answer, evaluate and prioritize incoming telephone calls, voice mail, and e-mail requests for assistance from customers experiencing problems with hardware, networking, and other network related technologies.
– Monitor Networks – Receive calls from internal/external customers regarding trouble issues, capacity issues, and connection to multiple monitoring software.
– Respond to customer trouble reports in a professional manner and on a timely basis.
– Pro-actively identify customer affecting problems through the use of network surveillance tools.
– Actively participate in the on-going upgrade and development of the network.
– Prepare trouble tickets that accurately describe the nature of the problem and that summarize the initial actions taken by the NA
– Take ownership of customer trouble reports to ensure that the corporate MTTR objectives are met. This includes the follow-up of any ticket referred to the second level support group or other groups within the company
– Perform secondary network testing on customer trouble reports and provide initial MTTR estimate to the customer within 30 minutes of receipt of the report.
– Follow up with the customer to ensure the technical problem is resolved.

Field Service Responsibilities

– Maintenance – Scheduled work for the upgrading, repair, installing or decommissioning of hardware/software in POPs or the data centre.
– Capacity Check – Checking the utilization of core links, capability of the existing hardware and software in the POPs and determine whether new services could be handled.
– Provisioning – Implement network systems and software in the execution of completing service installation products aligned with the executed company Network Service Agreements.
– Designing networks for future growth – Upgrade hardware and software on the equipment in the POPs
– Physically attend POP shelter and network on-site locations throughout Saskatchewan as required

Network On-Call Responsibilities

– Contributes to rotating 24/7/365 on-call coverage to ensure customers have reliable access to exceptional after-hours support.

Network Maintenance Responsibilities

– Maintain, monitor and service the network.
– Document network changes and updates
– Escalate problems to senior level technical support when immediate resolution is not possible.

Requirements

– Minimum 2 years post secondary education in technical or computer systems to meet industry standard certification or equivalent experience.
– Minimum of 2 years experience working within network environments. Experience within the telecom industry a definite asset
– Possess a solid knowledge and working experience of LAN/WAN/WIRELESS network equipment. CISCO,
– Experience with the following: Cisco IOS Routing and Switching, OSPF, BGP/MP-BGP and MPLS VPN technologies an asset.
– Experience with Unix/Linux/Windows/VM server environments is considered an asset;
– Experience with SNMP, SYSLOG, DNS, SMTP, DHCP is also considered an asset;
– CCNA or equivalent designation considered a strong asset
– Proven organizational and project management skills.
– Maintain a valid driver’s license, access to a reliable vehicle and a clean driver’s abstract to the satisfaction of FlexNetworks.

How to Apply

How to apply:

If you think you’d be a great fit for this role, please apply with a detailed resume and cover letter telling us why, no later than 12:00 p.m. September 23, 2022.

We are committed to fostering a workforce in each of our locations that reflects the diversity of the communities in which we operate. FlexNetworks is an Equal Opportunity Employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status. If you have any special needs requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

Job Type: Full-time

Salary: $48,000.00-$65,000.00 per year