Network Operations Associate

Who Are We?

As one of Canada’s leading telecommunication innovators, we’re constantly introducing exciting new telecom technologies to meet the needs of our customers. Comwave Business focuses on communication solutions for business, including Network Security, Cloud Phone Systems, Internet and private networks. Our consumer division provides Canadian homes with an alternative to Bell & Rogers for Internet, TV and Home Phone.

How do we value our employees?

• Competitive benefit package
• Attractive employee discounts on Home Internet & TV
• A Modern head office campus-style working environment with a cafeteria, free coffee, espresso, full gym, & showers
• Creative social committee hosting regular company events
• Unique entrepreneurial culture

Who are we seeking to join our team?

We are currently seeking a “Network Operations Associate” to join our team at our Downtown office.

Your Role

• Troubleshoot and provide network monitoring on all core and edge network elements.
• Analyze voice/data traffic and re-route as needed in order to ensure we maintain our benchmarked ASR/ACD and uptime.
• Ensure that carriers and vendor are meeting service level targets.
• Provide first level support for all wholesaler tickets.
• Provide second level support for all technical support tickets.
• Create and maintain documentation on our internal wiki.
• Work with internal departments in order to identify and improve efficiency.
• Perform nightly maintenances in accordance with approved MOP from our Engineering team.
• Act as Smart Hands for various Departments at our Data Centreswith occasional lifting.

What do you bring to the team?

• Minimum of 1 years of NOC or Network experience.
• Demonstrated understanding of network troubleshooting, call flow over TDM and VoIP networks.
• Proven ability to create and run Linux shell scripts.
• Strong organizational skills with the ability to successfully handle multiple priorities simultaneously.
• Excellent communications-both verbal and written.
• Courteous manners with the public.
• Scheduling flexibility to meet the demands of our business including morning, afternoon, evenings, weekends and holiday shifts rotations.

Assets include:

• Previous experience using SQL and ability to create queries is an asset.
• Data Center Experience

• Please note that the selected candidate is required to successfully complete a background check.

We are a diverse team that speak many languages with various backgrounds. Our employees are committed to a superior customer experience.

At Comwave, we value the unique skills and experiences each individual brings, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please notify our Human Resources.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Comwave; however, only those candidates who are selected for an interview will be contacted.