Network Technician

Network Technician

Support expectations for the IT Network tasks below:

· Work the End user requests for new Network services such as network data port, Wireless request, or Voice over IP phone request

· Help with the daily run and maintain Network activities such as monitoring network equipment and UPS devices and troubleshoot services being down and to check with end users

· Document IT Network support activities and ticket resolution

· Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems or Analyze network data to determine network usage

· Troubleshoot network or connectivity problems for end users or user groups

o Identify the causes of networking problems, using diagnostic testing software and equipment.

o Work a procedure for basic PC and Network Health check

· Install new UPS battery backup systems for network equipment in the network communication closets

o Perform routine maintenance or standard repairs to Network systems UPS battery backup.

· Create or revise user instructions, procedures, technical documentation, or manuals (Data port, IP request, Phone support).

· Meet with telecommunication carriers about new service install, scheduled maintenance work or service cancellation.

· Monitor VoIP support mailbox for end user telephony issues

· Work new business service requests for Wireless and validate business needs

· Perform wireless surveys for new company locations

· Test and troubleshoot existing wireless services using hardware and software tools provided.

Examples or use cases for support tasks:

· UPS support

o Troubleshoot a failed UPS battery backup device and identify what equipment is connected to it.

o Identify the UPS replacement model and coordinate/implement the UPS replacement with team

· Wireless site survey

o Map current and new wireless network at the facilities using software and hardware provided

o Give recommendation on wireless improvements

· Network troubleshooting

o Check with end users to discuss/troubleshoot network issues they are experiencing

o Report to team and recommend solution(s)

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Types: Full-time, Contract

Pay: $53,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Wichita, KS 67209: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to take a drug test, in accordance with local law/regulations?

Experience:

• Computer networking: 3 years (Required)
• LAN: 1 year (Required)
• UPS support: 1 year (Required)

Work Location: One location