Network/Telecom Administrator

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The primary objective of the Telecom Network Operations Center is to monitor CN networks for optimum availability, constant uptime, offering a Network secure infrastructure while controlling Network access and changes. As the initial point of contact, Telecom Network Operations member’s attempts to resolve as many problems as possible up front, minimizing the number of service calls forwarded to our technicians. The CN Telecom Network Operations Center provides first and second level support on Network Telecom hardware related issues using state-of-the-art monitoring tools; we strive to detect, isolate and otherwise circumvent network deficiencies before impact to the customer becomes evident. It is our responsibility to determine probable cause, route the problem to the appropriate individuals via our problem reporting system and monitor the progress of the problem until it is resolved and the customer is 100% satisfied. We are dedicated to accurate and courteous delivery of service and support

The CN Information Technology, Telecommunications department is responsible for the design, implementation and support of all Telecommunications services for CN. This includes all corporate data and telephony service as well as communications specific to the operation of the railway. Safety is critical in the railway and as such all Telecommunication team members are required to maintain the highest level of professionalism in the workplace.

Main Responsibilities

Transport Network Management

• Monitor CN Networks 7/24 (The work shifts include days, nights and weekends.)
• Provide level 1 & level 2 Incident solving support on all Telecom services.
• Track, follow up, coordinates work activities regarding Telecom incidents.
• Provide technical expertise to CN Field Technicians.
• Manage CN IT Telecom trouble tickets.
• Event Management of CN Core Transport Network.
• Manage and coordinate CN Fiber restoration and maintenance activities.
• Perform pro-active/preventive Telecom Network activities.

Requirements

Experience

• Hands on experience of telecommunications hardware and management platforms
• Technical experience in the field of telecommunications (5 years)
• Experience with telecom configuration, management and monitoring
• Experience in a NOC (Network Operation Center) 7/24 environment
• Experience in the different activities associated to fiber optic management

Education

• NRS I / Nokia Network Routing Specialist or CCNA or equivalent

Competencies

• Knowledge of the common sources of trouble in telecommunications equipment and lines
• Ability to stay abreast of technological changes in the field of telecommunications
• Operational and results focus
• Professional customer orientation
• Solid problem solving skills
• High energy, multi-tasking skills
• Engages and inspires passion – motivates people
• Tactful and exercises good judgment
• Process driven and able to turn strategy into tactical actionable tasks.
• Creativity and strong analytic skills
• Time management skills and prioritization
• Bilingual (English & French)

Knowledge

• Ethernet, TCP/IP, UDP, DNS/DHCP and related protocols
• TDM
• SHDSL
• Microwave Alcatel (Alcatel 9500 & 8000)
• MPLS Alcatel (7750,7705)
• CWDM/DWDM (Optelian)
• CSU/DSUs,
• Data radio Point to Point and Point to multipoint
• AC and DC Power Systems / HVAC

Asset

• Knowledge Organizational & process framework (ITIL)
• Knowledge in Facility management ( Power plant, HVAC, Telemetry)

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN requires that all employees in Canada be fully vaccinated against COVID-19 and provide proof thereof as a condition of employment. The Company’s vaccination mandate extends to employees of our wholly owned subsidiaries as well as CN’s contractors, consultants, agents and suppliers and anyone who accesses CN properties in Canada.

For internal candidates, note that the grade level of the position will depend on the employee’s experience.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.