GDT
GDT employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry’s innovator, solution providers, and shared service experts. Be the solution. Keep clients happy. Provide intellectual value. Consistency. Be sticky. Help your fellow GDT-ers. Teach. Mentor. Lend a hand. Grow. Be professional, be engaged. ALWAYS.
Job Description
As part of the Advanced Solutions (Managed Services) team, you will handle NOC requests ranging from routing/switching, firewall, VoIP, and helpdesk support that transcend our clients’ expectations. That’s what our Engineers do with every engagement, with a commitment to technical excellence. We believe in total ownership of work and it is your purpose to “Deliver Exceptional” … because mediocrity, is not welcome at GDT.
Be part of a rapidly growing organization where you can be seen and treated as a critical member, and where your work, recommendations and input can be part of a solution. In this role you will:
- Work rotating shifts
- Deliver exceptional customer experiences
- Process tickets which may include escalations, alarms, incidents and service requests reported by monitoring tools, ticketing portals, calls and emails
- Provide triage to issues including but not limited to route/switch, security, wireless, VoIP, Datacenter, and applications
- Perform initial troubleshooting and information gathering
- Work with Vendors and Service Providers to complete repair tickets and hardware RMA
- Take ownership of open tickets, manage priority and provide updates
- Obtain and maintain certifications and accreditations consistent with job responsibilities
- Contribute to team and company culture, knowledge, and morale
Can you thrive in an autonomous environment? Can you be a leader while accepting leadership? Are you engaging, scary-smart, and a life learner driven by an “out of the box” mentality? If so, then CONGRATS – you get to move to the next level!
The next level (the must-haves):
- Candidates must be able to work rotating shifts.
- Cisco Certified Network Associate (CCNA) certification is strongly encouraged, however prior experience in supporting network environments will be considered.
- Prior experience in a support / NOC role is preferred – OR – 2-4 years experience in supporting Network Routing, Switching, Security, or Collaboration products or an equivalent combination of education and experience.
- Demonstrate basic knowledge of network technology including Ethernet, TCP/ IP, OSPF, BGP4, VPN, VLAN, QoS and VoIP
- Working technical knowledge of current network hardware, protocols and Internet standards including excellent hardware troubleshooting experience.
- Highly self-motivated with keen attention to detail
- Strong interpersonal, written and oral communication skills
- Strong analytical and problem-solving abilities
- Strong customer service orientation
- Ability to work in a team-oriented, collaborative environment.
- Ability to conduct research into networking issues and products as required
- Ability to effectively prioritize tasks in a high-pressure environment
Why work at GDT Advanced Solutions?
GDT AS is a great place to work, and we have the plaque to prove it! In all seriousness, our rally cry is “deliver exceptional”. Our culture fosters ideas that drive innovations and new technologies to improve on the customer experience. You will be part of the solution, and by that we mean that you will have shared responsibility and ownership resulting in shared recognition and reward.
“We will provide optimal motivation, positive energy, vitality, and the sense of wellbeing required to sustain the pursuit and achievement of meaningful goals while thriving and flourishing.” – Straight from the mouth of JW Roberts, President and Founder.
Come to GDT and pick the mountain that you want to climb.
GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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