NOC Help Desk Operator II- Hybrid

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

· Customer service with internal users

· Provide first line technology support

· Clearly and accurately communicate to all levels of the enterprise

· Software installations and management

· Performs hands-on technical computer install, upgrade, and repair

· Maintain inventories of equipment and company assets at multiple facilities

· Remote management of client computers and servers

· Computer imaging

· User account/group management in all other systems (Additional to windows)

· Maintain NOC Knowledge Base

· Set up meeting rooms and video teleconferencing

· execute TAC and RMA processes

· Resolve DHCP and DNS configuration and management issues (User specific, not router/server)

· On-call – respond to emergency situations, maintenance or malfunctions after business hours

Qualifications

Experience with the following:

· Office 365

· Active Directory Services

· Microsoft Windows desktop and server environments

· Exchange Server

· Azure

· Basic knowledge of and troubleshooting ability for 802.11 WiFi networks

· Ability to use SSH, Traceroute, Ping, properly configure/troubleshoot TCP/IP configurations on multiple operating platforms, build and test straight and crossover cables, troubleshoot physical connectivity for both fiber and copper backbones and design layer 2 networks

· Additional understanding of various Microsoft Server products such as Remote Desktop Services, WDS, WSUS, Hyper-V, and Microsoft Clustering

· CCENT or Network+

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 702-943-6000

Job Type: Full-time

Pay: From $19.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Work Location: In person