NOC Specialist

NOC SPECIALIST – Network Operations Center
In these ever changing times it is great to find an opportunity to work with a company that’s thriving! When other companies have slowed, this is one that has kept their employees engaged and appreciated for a job well done! We are looking for a Network & Telecom Operations Analyst who is the first point of escalation, Network & Telecom Operations Analyst will work on all open and active incidents to manage and drive resolution with carriers and 3rd party network vendors.

The Network and Telecommunications Specialist/Analyst must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Responsibilities

Customer Management

• Primary representative of the Network and telephony during any incident and drive issues to resolution
• Accountable for customer management and communication between vendors and customers.
• Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues

Operations Management

• Oversees troubleshooting of service problems dealing with performance, network or voice hardware problems, network problems and application issues escalated by L1 & L2 Outsourcer teams.
• Identify, notify, and escalate network issues.
• Work in portals for carriers and device management to gather information and drive resolution.
• Tracks and updates problems in the trouble ticketing system

Education Requirements

• Associates Degree or relevant experience in IT

General Requirements

• Minimum one (1) year experience in a Network Operations Center, Troubleshooting and/or Surveillance environment.
• 5+ years of Supplier relationship management
• Fluency in English is mandatory (additional language capabilities are a plus).

Knowledge specific to the position

• Good understanding of running a service organization around network technologies and services: WAN, LAN, WiFi, VoIP
• Good understanding of service management tools for event management, provisioning, and monitoring
• Proficiency in managing service providers, outsourcing companies, across virtual teams and global geographies.
• Experience with Velo Cloud Orchestrator or other SD-WAN technologies.

Job Types: Full-time, Contract

Pay: $30.00 – $35.00 per hour

Schedule:

• 8 hour shift

Experience:

• SD-WAN technologies: 1 year (Preferred)
• Velo Cloud Orchestrator: 1 year (Preferred)

Work Location: One location