NOC Technician

Description:

(1) Associate Technician (NOC Analyst) – Shift TBD – Pay $19

• Provide 24/7 – 365 Level 1 support for a Network Operation Center.
• Open Incidents and Service requests for the OCC as required.
• Serve as a liaison between Technology and the OCC during BCP events
• Resolve desktop software issues, and escalate to L2 when appropriate.
• Maintain familiarity with OCC specific applications and hardware (SWIFT, AVtech Scout Phone System)
• Replace malfunctioning equipment with hot-spare equipment. (Maintain inventory levels with HDQ Services)
• Assist with the operation of Crestron based A/V systems throughout the OCC and TOPS building.
• Image, configure, and install new equipment as required.
• Provide excellent Customer Service for Customers at all levels (Leadership and Non-Leadership)
• Interface with Technology Teams for incident resolution; provide hands on the floor during system-wide events.

Skills:

Unix, Windows, Network operations center, Network connectivity, Incident management, Lan, Wan, Dns, Noc

Top Skills Details:

Unix,Windows,Network operations center,Network connectivity,Incident management

Additional Skills & Qualifications:

Eager attitude, ownership

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.