On-Site Technology Support Specialist (F/M/D)

What you can expect – enriching experiences that will last a lifetime

As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.

The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment. You will take on a wide variety of tasks:

• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Technical assistance for off-/ and on-site firm sponsored functions/meetings as well as facilitating IT introductions for EY employees
• Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.

What you can contribute – skills for shaping the future

• Ability to prioritize and manage own tasks/responsibilities, ability to work independently and without supervision
• Good knowledge in Microsoft Windows 10 and the M365 suite, good knowledge in Wifi and DSL connections, experience in ServiceNow
• Must have a good command of the German and English language to provide effective phone and email support
• Excellent communication, interpersonal, organizational, and time management skills.

• Ability to liaise and work effectively with all levels of end users and IT personnel

What we are offering – an inspiring work environment

At EY, our purpose is Building a better working world. To achieve it, we challenge the status quo and already look today for the answers of tomorrow. Standing still? Not an option. Change? We embrace it and see it as an opportunity and driver for innovation.

If that sounds like you, this be your chance. We’re looking for movers and shakers who help companies, entrepreneurs, individuals and the public sector to solve their most pressing challenges. This requires collaboration on eye-level and often leaving the beaten track – as part of interdisciplinary and multicultural teams all over Germany, Europe and around the globe.

We also want to see you grow, both personally and professionally. That’s why we offer you working models and a wide range of on- and off-the-job trainings tailored to your individual career path. It’s up to you to decide the pace you want to go on that path and the goal you aim to achieve.

We know that exceptional service for our clients starts with highly satisfied and motivated people. That’s why we offer our employees a wide range of benefits: from flexible working and international assignments to education and trainings, sport and leisure programs, employee discounts and retirement plans. Find out more about your benefits at EY.

Want to lead change? Become part of our team.

Apply now via our job portal: www.de.ey.com/karriere.

You can find more information about the application process at EY on our careers page.

Our Recruitment Center will be happy to answer your questions at: +49 6196 996 10005.

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