Operational Excellence Specialist

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

Who we are:
The wireless network team designs, builds and operates the best wireless networks, which allow connecting Canadians with each other, across the country, through best services and innovative solutions. It includes Wireless Home Internet provided over our fixed wireless network, Wireless to the Premise (WTTP).

Position Description:
Reporting to the Senior Manager, Wireless Network Service Excellence, we are seeking a highly motivated and passionate candidate to lead various ad-hoc, cross functional teams for problem management, process improvement and new technology introduction initiatives. This role allow learning many aspects of the network, product and sales business units and is critical to the success of Bell.

Job Duties/Accountabilities:
Lead cross-business unit initiatives (BRSB, Field, Customer Ops, Wireless Network Engineering, Big Data/AI) to improve our end to end customer experience;

Support the introduction and day 2 processes for new technologies and innovative service offerings in partnership with Product Management & Wireless Technology teams;

Collaborate with internal Network teams to coordinate and support major network wide initiatives while keeping customer experience front of mind;

Bring a fact-based approach to problem identification and resolution. Leverage findings to drive steps to avoid reoccurrences

Manage the priority of solution development in an Agile framework;

Critical Qualifications/Competencies:
University degree in engineering or computer science or equivalent professional experience in telecommunications;

Fast learner, eager to acquire, develop critical skills in Wireless networks and 5G technologies;

Experience with Agile methodology and implementation of Scrum framework;

Experience with Lean/Six Sigma process improvement methodologies

Knowledge of process mapping tools and techniques

Good data analytics skills

Adaptable to changing and complex situations;

Organized, self-managed. Able to balance conflicting priorities with ease;

Ability to collaborate with others to solve complex problems;

Excellent communication skills – oral, written, and presentation, with ability to adapt to audiences and summarize complex files;

Ability to build and foster relationships

Strong team player, with ability to get things done on a tight timeline;

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management

Job Status: Regular – Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Quebec City

Flexible work profile: Mobile

Application Deadline: 07/29/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, QC, Montreal

Bell, one of Canada’s Top 100 Employers.