Telecommunications Administrator II

Valley Medical Center


  • Job Title:

    Telecommunications Administrator II

  • Req:

    2022-0884

  • Location:

    VMC Main Campus

  • Department:

    Information Technology

  • Shift:

    Days

  • Type:

    Full Time

  • FTE:

    1

  • Hours:
  • City State:

    Renton, WA

Job Description:

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.


TITLE: Telecommunications Administrator II

JOB OVERVIEW:

DEPARTMENT: IT Technical Services

HOURS OF WORK: As required to fulfill responsibilities

RESPONSIBLE TO: Manager, IT Technical Services

PREREQUISITES:

  • Two (2) years of college in a relevant course track or completion of an accredited technical training program. Four-year degree preferred. May substitute three (3) years of experience in a technical support position

  • Minimum five (5) years of experience in a current or similar environment

  • One industry standard certification preferred – A+/Net +/Security+ or comparable

  • Demonstrated ability to install and troubleshoot voice and data networks and related equipment

  • Experience with the following technologies: WAN, LAN, router management, firewall technologies, data switching, TCP/IP, BGP, OSPF, IPSEC, VoIP, digital and analog communications, copper, and fiber cabling, T1 / DS1, ISDN and voice mail, dial plans and call flow

  • Firm understanding of the OSI model

  • Demonstrated understanding of IP numbering schemes and subnetting

  • Experience with wired and wireless infrastructure

  • Experience with analog, digital and VoIP infrastructure

  • Demonstrated knowledge of network and communications monitoring tools and utilities

  • Experience with Avaya phone system, AVST voice mail, Brocade switches, Cisco switches and Cisco Unified Call Manager preferred

  • Demonstrated continued professional development

QUALIFICATIONS:

  • Good troubleshooting skills to determine cause and take appropriate action to correct errors

  • Ability to configure and install equipment to meet specifications

  • Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits

  • Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions

  • Ability to work with a wide variety of technical and non-technical people

  • Successful experience as Project team member and small project lead

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:

Requires the ability to move network and telephone equipment weighing up to 50 lbs. Requires prolonged standing, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within walls. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations.

PERFORMANCE RESPONSIBILITIES:

A. Generic Job Functions: See Generic Job Description for Administrative Partner.

B. Essential Responsibilities and Competencies

  • Maintain voice and data network end user equipment

  • Promptly notify Manager of problems, unexpected tasks and missed targets

  • Actively pursue training and knowledge of new systems, and complete training programs as required

  • Maintain the security of the Data Center systems and information, per VMC and departmental Information Privacy policies

  • Support Manager in controlling expenses; provide input for budgeting departmental needs

  • Provide after-hours support as necessary

  • Participate in on-call rotation as scheduled

  • Perform routine maintenance and support of LAN Switches and Routers

  • Use network monitoring tools to evaluate performance, troubleshoot issues, monitor throughput, and evaluate configurations

  • Day to Day troubleshooting of phone system, LAN, and WAN

  • Maintain cabling infrastructure

  • Work effectively with vendors and contractors to deploy and maintain network infrastructure

  • Maintain Wireless AP’s, wireless phones, and documentation

  • Maintain network and telephony related documentation and associated database for disaster recovery as necessary

  • Provide local and remote end user support

  • Participate on a team to support network and communications projects

  • Review, understand and provide technical briefings of vendor manuals and documents

Unique Network Telecommunications Administrator II responsibilities:

  • Deploy, maintain, and support wiring closet switches, power distribution units and uninterruptable power supplies

  • Support telephony technologies including phone trees, coverage paths, DIDs, COR, COS, EC500 and E911

  • Perform software / firmware upgrades for network and telephony equipment

  • Backup and restore network and telephony equipment

  • Maintain TCP/IP, public DNS, and IP address documentation

  • Design, upgrade, install branch office data and telephone networks

  • Identify and implement process improvements for efficiency and greater stability

  • Act as project lead for small projects

Reviewed: 7/19, 7/22

Grade: NC26

FLSA: E

CC: 8552


Job Qualifications:

PREREQUISITES:

  • Two (2) years of college in a relevant course track or completion of an accredited technical training program. Four-year degree preferred. May substitute three (3) years of experience in a technical support position

  • Minimum five (5) years of experience in a current or similar environment

  • One industry standard certification preferred – A+/Net +/Security+ or comparable

  • Demonstrated ability to install and troubleshoot voice and data networks and related equipment

  • Experience with the following technologies: WAN, LAN, router management, firewall technologies, data switching, TCP/IP, BGP, OSPF, IPSEC, VoIP, digital and analog communications, copper, and fiber cabling, T1 / DS1, ISDN and voice mail, dial plans and call flow

  • Firm understanding of the OSI model

  • Demonstrated understanding of IP numbering schemes and subnetting

  • Experience with wired and wireless infrastructure

  • Experience with analog, digital and VoIP infrastructure

  • Demonstrated knowledge of network and communications monitoring tools and utilities

  • Experience with Avaya phone system, AVST voice mail, Brocade switches, Cisco switches and Cisco Unified Call Manager preferred

  • Demonstrated continued professional development

QUALIFICATIONS:

  • Good troubleshooting skills to determine cause and take appropriate action to correct errors

  • Ability to configure and install equipment to meet specifications

  • Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits

  • Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions

  • Ability to work with a wide variety of technical and non-technical people

  • Successful experience as Project team member and small project lead

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