Operations Analyst

Operation Analyst
Client; Leading full-service Telecoms provider!
Location: London based // UK
Competitive Salary Plus Benefit Scheme
Permanent / Full Time

Company profile;

Our client is a complete telecoms solution simply done better, experience our five star customer service and get great smartphone deals.

Offering comprehensive solutions for consumers and businesses. Our phone lines are always open and you can also visit one of our modern, independent retail showrooms. We’re proud to serve the UK and the communities surrounding our showrooms with all their connectivity needs.

They were established in 1999 as a phone and device rental business. Today, we’re a dynamic company offering bespoke communication solutions for both businesses and consumers, with a B2B team who travel across the UK to clients and three retail branches.

About the role;

As an Operations Analyst, you will be working on improving current processes within the company by implementing different workflows, processes, and systems for the various departments. You will also be responsible for identifying requirements from the different stakeholders, liaising with the developers to action these projects, and testing to make sure it is fit for purpose.

Key responsibilities;

• Identifying operational issues and concerns within the different departments and teams
• Proactive approach to making recommendations on how to increase efficiencies across the different departments
• Improve the overall efficiency of the company by introducing processes and systems for the various stakeholders
• Work with the different teams to understand their pain points and suggest ways for improvement and automation
• Planning and putting the projects above into action
• Develop training documentation and guidelines and provide support to staff on the different systems and workflows
• Identifying requirements from the different stakeholders and liaising with the developers to action these projects

What they would like to see from you;

• Strong organizational skills
• Excellent communication skills, both written and verbal
• Detail-oriented with strong analytical and problem-solving skills
• Innovative thinking
• Ability to multitask
• Being proactive and taking initiative
• Must be able to prioritise workload effectively and work under pressure

Benefits of working with our client;

They feel it’s very important to look after their employees. In addition to a competitive salary, supportive teams, and a real chance to progress your career, they offer a range of benefits which include:

• You will be able to grow your career in a multitude of ways. As we expand, you’ll have options to work & grow with us. Our client will be making you feel proud of the company you work for, we have a corporate and social responsibility programme which sees us raise lots of money for great charities too!

Why choose a career with our client?

In today’s digitally driven world, they understand their customers are under constant pressure to do more. Better and faster.

We’re looking for candidates who are mission-driven, people-centric, and above all else, looking for a deeper meaning in their work. We are proud to hire talented individuals from all walks of life, as well as individuals from local communities around our showrooms and offices. While our company has been growing for 20 years, we have tight-knit teams. Our culture has a family nature and an entrepreneurial spirit.

If this sounds like you we’d love to hear from you, best of luck!