Operations Manager, Telecommunications

TAK is one of the largest and fastest growing communications, broadband, and technology service companies in America. We strive daily to provide the best customer experience, delivering on our mission of BEING OUR CUSTOMER’S HERO, EVERY DAY.

With our continued growth, we are looking for an Operations Manager to join our team in our Memphis, TN office.

Why TAK?

• Full Time
• Paid Weekly
• Company provided Vehicle, Phone, Tools & Work Attire
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Strive to provide the best customer experience every day
• Manage all aspects of the day-to-day operations of team members, headcount requirements, KPI, P&L and budget for your assigned area
• Hire, train, and develop talent for all roles
• Positively motivate your team to develop and nurture a great culture focused on winning
• Be your team’s “expert” and “go to” resource; spending time in the field to understand, improve and build your team
• Provide development opportunities for team members by delegating task when relevant
• Utilize strategic thinking to execute on goals, projects, and plans
• Review, update and maintain team data
• Complete employee performance management functions; disciplinary actions, performance reviews and ongoing development
• Maintain and enforce company, federal and state rules and regulations including non-discriminatory practices, payroll and overtime guidelines, etc.
• Keep safety as your #1 priority for each of your team members: adhering to company safety standards and all federal, state and local laws
• Work in a variety of environments; indoors, outdoors, tight spaces, elevated
• Other duties as assigned

Requirements:

• 4+ years of industry experience broadband or telecommunications experience
• Prior leadership experience with driving business strategy, KPI and P&Ls
• Valid driver’s license
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
• Ability to be flexible and manage changing priorities
• Ability to travel in market and occasionally to other markets, open to a variety of schedules and accessible outside of normal business hours as needed
• Excellent customer service, time management, problem-solving and troubleshooting skills
• Ability to communicate effectively in-person or virtually
• Ability to build and maintain positive relationships with internal and external customers
• Ability to give feedback; positive and negative when needed
• Strong desire to grow and develop team members
• Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
• Ability to safely navigate various terrains, managing equipment and tools
• A body weight of no more than 275 pounds to perform ladder work safely. **Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role.**

Equal Employment Opportunity (EEO) Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.