Operations Process Engineer – Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.(sm)

This role is instrumental in transforming Marketing Operations to an innovative, strategic, in-house solution that delivers processes at Scale to our customers/partners by translating business value, relevance, and benefit of documentation of solutions to marketing stakeholders. The candidate will be the primary interface across many multi-functional groups responsible for building the solution internally and externally, beyond the current scope of our team. As the marketing platforms stabilize and evolve, we will need to reach further outward in the enterprise to ensure full 360 customer connectivity for a more personalized experience. Instrumental in this transformation is switching from a product centric to a customer centric marketing model. Extensive database marketing knowledge, business marketing experience, and proven relationship-building skills are essential.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
Understanding the priorities and challenges of our business and goals as it relates to all Marketing Operation programs and touch points with customers/marketing partners. A key component is the ability to assess the big and holistic marketing process and prioritize and provide business justifications that impact and transform how Marketing Operations executes and interacts with stakeholders. Identifying the “big bets” for success in the marketplace will be accomplished through leveraging existing knowledge of marketing programs, marketing tools, data, processes and industry best practices.

• Leverage contact management strategies and further develop journeys and contact governance to maximize customer movement through the funnel faster resulting in higher ROI
• Create business cases that have a broader, enterprise impact to improve processes and get us closer to realization goals
• Documentation and training not limited to:
  • Process flow
  • Templates
  • Job aids
  • Policy and procedure manuals
  • Data and source documentation
  • Role definitions
• Operational coordination of existing processes to more firmly standardize them in order to scale and automate incrementally from an operational perspective
• Assemble and manage cross functional teams that include Technology, EMC, business stakeholders, external vendors where requirements are gathered, assimilated into broad, solution-based requirements to solve big business problems with high pay off
• Ensure business continuity to incorporate new technology builds that are sourced and adapted in the business to support corporate marketing goals
• Analyze existing documents and make necessary improvements to ensure materials accurately align with present process

Competencies:

• Ability to operate in a dynamic, high-stakes environment with minimal guidance
• Relationship building skills
• Solid change agent skill set (adaptability, change management, inclusivity, and team-oriented)
• Business analysis experience: Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Experience writing and understanding technical information and transforming it into something palatable for all audiences
• Ability to include process flow, screenshots, and illustrations in documents to visually explain how things work
• Ability to create a holistic strategic shared vision

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you be interested in.

Required Qualifications:

• BA/BS or equivalent work experience
• 5+ years of experience in Document/Content/Technical Writing
• Experience in working with the healthcare business and data
• Campaign or journey experience (such as Unica, Adobe, etc..)
• Database / Marketing Operations experience
• SQL knowledge
• Ability to travel up to 15%
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement result in rescission of an employment offer or termination of employment

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.