Telecommunications Engineer

!!! IMPORTANT !!! – To be considered an active candidate for this position you must apply on our company website. Please use the link below to apply on our company website.

https://cni.wd1.myworkdayjobs.com/CNI/job/Washington-DC/Telecommunications-Engineer—iBiz_R2946

Please note that CNI is closely monitoring Executive Orders and will be following any final decisions or mandates regarding the COVID-19 Vaccination as a federal contract provider.

SUMMARY

The Telecommunications Engineer works with a collaborative team, implementing and supporting the design, staging, configuration, implementation and support for VoIP installations. Specifically, this position supports existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, T1s and Call Routing. The Telecommunications Engineer supports day-to-day VoIP related service request, escalations and troubleshooting. Furthermore, this position designs and configures dial plans with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles. This position will also be required to configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites and CUCME and CUE distributed design. Lastly, the Telecommunications Engineer will be required to maintain VoIP system configuration backup and restore, as well as work with the security team for vulnerability and security compliance. Work is done remotely and on site in Washington, DC.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

Creates expert level solution documentation, user guides and standard operating procedures.

Troubleshoots and tune-ups of network environments including voice and data cabling.

Serves as primary POC for all troubleshooting and escalations.

Works with SIP trunks, PRI’s and analog lines for PBX and VOIP phone systems both hosted and on-premise based.

Develops network proposals and implements proposal solutions.

Responsible for understanding and complying with all policies, procedures and regulations relating to job duties.

Performs other duties as assigned.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability.

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.

EDUCATION / EXPERIENCE

Bachelor’s Degree or Advanced Degree or Expert Level Certifications: Minimum ten (10) years’ experience Cisco Certified Internetwork Expert (CCIE) – Written/Labs.

CERTIFICATES / LICENSES / REGISTRATION

CCVP certified

Must be a US Citizen

Must obtain a Public Trust Clearance

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES

Hands-on troubleshooting skill set for a chronic VoIP/VTC issues in the network.

Familiarity with WAN and LAN systems

Advanced written and verbal communication skills.

Strong problem solving, troubleshooting, analyzing and interpersonal skills

Cisco Unified Communication Manager Version 8.x and later

Cisco Unified Communication Manager Express Version 9.5.x and later

Cisco Unity Version 8.x and later

Cisco Unity Express Version 9.6.x and later

Cisco Unity CCX Version 8.5.x and later

Cisco VoIP gateway

SIP, SCCP, MGCP, H323 and ISDN PRI protocols

QoS

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Job Types: Full-time, Contract

Pay: $130,000.00 – $155,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor’s (Preferred)

Experience:

• Cisco Certified Internetwork Expert (CCIE): 10 years (Preferred)

Work Location: One location