Patient Care Coordinator (Per Diem / On Call) – Merced Ca

$2,000 Sign On Bonus For External Candidates

Healthcare isn’t just changing. It’s growing more complex every day. ICD – 10 Coding replaces ICD – 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360 . We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group , we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work. SM

As a Patient Care Coordinator , we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enable us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child, and Transplant Services.

This is a Per Diem Position – Shifts will be based on the specific department Typical Per diem or casual schedules / shifts are 8 – 10 hours and start anywhere between 5:00am and 9:00pm, any day of the week. This could vary depending on business needs and additional information will be provided during the interview process. We offer 3 weeks of paid training.

This position will be located at Mercy Medical Center in Merced, CA.

We offer shift differentials for afternoons, evenings, nights, and weekends as well as on call pay. We have an onsite cafeteria and gift shop with employee discounts as well as an onsite Starbucks and free parking. Performance based bonuses are also available.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Organizes and schedules patient services and appointments for referrals or follow – ups ensuring proper information is forwarded to practitioners
• Utilizes computer systems to enter, access or verify patient data in real – time ensuring accuracy and completeness of information
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 6+ months experience in an office setting, customer service setting (over the phone or face to face) or phone support role or call center environment
• Ability to work onsite at Mercy Medical Center at 333 Mercy Ave. Merced, CA
• Ability to work Per Diem/as needed
• Ability to work any shift of days, evenings, overnight and weekends
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• 1+ years of Registration experience in a hospital or medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care settings

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum360. At Optum360, we’re on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. We’re part of the Optum and UnitedHealth Group family of companies, making us part of a global effort to improve lives through better health care. In other words, it’s a great time to be part of the Optum360 team. Take a closer look now and discover why a career here could be the start to doing your life’s best work. SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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