Project Manager

The Customer Engagement Manager/Project Manager is a key member of the Customer Experience team. The ideal candidate will be a product and solutions expert who can manage the onboarding, training, and special projects for small to large scale SkyBitz Petroleum Logistics customers. This is an individual contributor position requiring strong customer facing skills to manage all implementation activities, communications to project stakeholders, and to provide value added training and consulting services while managing customer engagements.

Responsibilities:

• Lead successful software and hardware deployments, meeting service, cost/budget, and timeline requirements

• Build well-structured project plans aligned with the contracted scope of work by establishing an understanding of project timelines, milestones, key deliverables, and delivery expectations.

• Own and deliver all onboarding components, virtually and in person

• Serve as primary point of contact for customer, company, and 3rd party project stakeholders throughout engagement

• Keep customer and internal teams informed on deployment progress [i.e., project milestones, installation metrics, and action items] via creation and distribution recurring of status reports

• Schedule & lead recurring deployment status meetings with customer & internal stakeholders

• Perform project risk assessment and identify mitigation strategies throughout engagement

• Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.

Requirements:

• Ability to manage multiple projects simultaneously while managing customer expectations in complex situations

• Proficient in Microsoft Office suite

• Ability to self-manage and evaluate/execute priorities accordingly

• Motivated and results-oriented team player

• Travel to customer sites as required

Preferred Skills:

• Experience in telecommunications, information technology, software and understanding of the IoT/M2M industry

• 2+ years of functional and/or technical experience in a Software-as-a-Service technology environment

• Full software implementation life cycle experience that includes Commercial-Off-The-Shelf products

• Experience in the oil and gas industry

Cannot work on C2C basis*

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records