Provisioning Coordinator – Telecommunications

We are seeking a Provisioning Coordinator for fielding internal requests and maintaining our telecommunications database. The Provisioning Coordinator will be responsible for submitting purchase requests and work orders with our telecommunications carriers. This critical role interfaces with customers, internal sales staff, and our external phone carriers—a position ideal for an individual who likes making a big impact in a fast-paced environment where efficiency and accuracy are equally important. Our new Provisioning Coordinator will learn about a vast array of international carriers and their relevant services. This knowledge base will be crucial to finding timely solutions for internal and external clients. The Provisioning Coordinator works independently yet closely with team members on a variety of recurring and new projects. This is a full time role with a Monday through Friday work schedule starting at 6AM.

Responsibilities:

• Receive and prioritize requests from sales department and customers
• Match requests with proper vendor and product solutions
• Perform scheduled orders and cancellations of inventory from vendors
• Utilize SalesForce to process orders, analyze documentation for thoroughness and accuracy, and confirm all required documentation with stakeholders
• Submit and track LNP for local, international, and toll-free numbers to completion by vendor portal or email
• Use various carrier’s online systems to process orders and obtain accurate service order completions
• Track orders and follow up with vendors and our sales department
• Handle vendor requests for regulatory and legal documentation
• Complete ad hoc special projects

Desired Background:

• Ability to multitask and manage multiple moving pieces while paying strict attention to detail
• Two plus years of professional document or data management experience
• Customer service experience in B2B and B2C environments
• Strong experience with data entry and data management with high level of attention to detail
• Proficient with Microsoft applications (especially Excel)
• Strong analytical and problem solving ability
• Superb organizational and follow-up skills
• Excellent verbal and written communication
• Telecommunication experience valued but not required
• SalesForce experience valued but not required

Founded in 2002, TollFreeForwarding.com (TFF) is an international telecommunications provider (VoIP/SIP). TFF has always been profitable and debt-free with consistent growth. In the near term we’re launching new web based communication tools that will provide a full suite of messaging, calling, and CRM services. TFF offers highly competitive wages plus bonuses, health benefits, an industry leading 10% 401(k) match with immediate vesting, and generous PTO.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location