Sales Agent

Primary Responsibilities:

• Provide excellent customer sales experience
• Meet established productivity, schedule adherence, and quality standards
• Excellent communication skills coupled with the capability to multi-task through several different automation systems is required for the candidate to be successful in the role
• Sit at workstation for a long duration using a computer and headset to interact with customers
• Conduct research to identify solutions and answers to difficult customer inquiries
• Overcome customer objections and compete with yourself and other agents to succeed and hit goals
• Resolve customer service inquiries which could include:
• Benefit and Eligibility information
• Billing and Payment issues
• Customer material requests
• Identify customer needs and provide solutions that address such needs
• Perform cost-benefit and needs analysis of existing & potential customers and make recommendations/present suitable products based on their needs
• Upsell products and services to customers when providing telecommunication solutions

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Hiring immediately
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED (or higher) or 10+ years of equivalent working experience
• Health License in your state of residence is required
• 1+ years of sales experience analyzing and identifying customer needs
• Must have a hard wired, high speed internet connection
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Soft Skills:

• Experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Ability to speak English and Spanish fluently
• Ability to navigate a computer while on the phone
• Ability to remain focused and productive each day though tasks may be repetitive
• Ability to use or quickly adapt to CRM programs and other related computer programs
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament or mood
• Possess strong verbal communication skills including the ability to handle objections
• Build positive work relationship with customers to enhance the image and public perception of a company
• Goal-oriented with a focus on achieving sales objectives
• Competitive personality and self-motivation

Job Type: Full-time

Salary: $30.00 – $35.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: Remote