Long View Systems
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 92% of Long View team members rated Long View as a good or great place to work!
Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies?
We are looking for a driven and self-motivated Senior Network Operations Centre Analyst for our Calgary team to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments! You will act as first point of contact for technical escalation to team members within Integrated Global Services, branches, clients and vendors.
A Day in the Life:
Work closely with the Long View NOC, branch and client support teams to help solve problems that have been identified and provide guidance and training on how best to use these tools
Respond to incidents such as infrastructure, Exchange or SQL problems, and access request to various tools like Secret Server and SolarWinds MSP N-central
Actively work in monitoring, event and incident management tools like LogicMonitor, PagerDuty, IPsoft IPcenter and BMC Remedy ensuring uptime of various supported tools and their underlying infrastructures
Manage cloud technology resources used by the NOC to deliver services
Manage server backups and maintenance plans across NOC Managed IT Services infrastructure
Build out new monitoring and management templates within the various tools
Perform monthly test restore activities
Produce monthly Managed IT Service status reports
Coordinate and action patching activities related to the NOC
Perform physical infrastructure checks on a regular basis and remediate any issues
Complete quarterly vulnerability scans and remediate identified issues
What You Bring:
3+ years of experience managing complex, multi-tenant infrastructure tools and cloud-connected technologies
Wide knowledge of multiple technical disciplines including distributed systems, database, messaging, network route/switch, Linux, Windows, scripting languages like Python and PowerShell and a wide variety of monitoring and management tools
Experience managing IT service management tools including performance monitoring and ITSM solutions
Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards
Experience provisioning new client services and working through customer onboarding tasks
Proven ability to troubleshoot and resolve technical and procedural issues
Strong verbal and written communication
Availability to work early (mornings, evenings or overnights with weekend coverage) to accommodate business needs
What Makes You Extra Awesome:
CCNA or CCNP certifications
Microsoft Fundamentals or Associate Certifications
Previous experience in a 24×7 Managed Services operations center
Why Work at Long View:
Great people and culture
Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting work – Be part of exciting projects while accessing all the latest technologies
Apply Now
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