Senior Specialist-Network Support (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.

AT&T has an opening for a Senior Specialist Network Support. You will be a senior member of the AT&T Hawaii Operations team working in a 24x7x365 NOC.

Duties/Responsibilities:

• Will include monitoring, analyzing, troubleshooting, and rapidly resolving network events in real time while guiding transport and OSP field techs to resolve faults quickly and restore services.
• Be responsible for the 24×7 operation of a complex transport and services network consisting of both legacy technologies (analog over copper, DS0/1/3 TDM, SONET OC3/12/48/192, DWDM) and modern IP voice & transport systems (CISCO MPLS switches, Ciena OTE/OTN IP/Optical transport systems, and CISCO VoIP/UC/VGW systems across) Hawaii.
• Provide coaching and technical leadership to your peers on operation of modern IP/OTN transport equipment to improve the team’s understanding of layer 2 IP transport services, MPLS pseudo wires, and VoIP/UC/VGW services to the desktop.
• Review customer tickets daily for accuracy and completeness and help write PM processes and procedures to guide all team members in performing their daily responsibilities.

Required Clearance:

Must be a US Citizen and possess or be able to attain Secret Clearance (#clearable) (#secret)

Required Qualifications:

• 5+ years related experience in telecommunications and/or Network Operation Center work.
• Experience with the configuration of network devices, such as those listed in the paragraph above is valued.

Desired Qualifications:

• Experience with the following enterprise management applications: Fujitsu NetSmart, Ciena OneControl, SAOS, and BluePlanet, HP NNMi, Cisco CTC, CiscoWorks, CPI, CPO, CUCM, and EPNMPrevious experience working on military bases/sites, including previous military service highly desirable but not required.
• Ability to work in an organized fashion with focus on documenting activity, following procedures, and escalating events when needed is valued.

Ready to join our team? Apply today!

Our Senior Specialist-Network Support earn between $62,800 – $89,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

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