Telecommunications Specialist

• Assist with the design and configuration of user facility IT infrastructure
• Support voice, video and data including layers 1 through 7 of the Open Systems Interconnection (OSI) Basic Reference Model
• Developing, coordinating, and implementing specific aspects of administrative telecommunications requirements supported by the RNEC-NCR
• Reviewing, analyzing, recommending, and implementing communications specific aspects of equipment configurations
• Coordinating major telecommunications changes with Telephone Control Officers (TCO), vendors, management, and other appropriate staff members.
• Monitoring all aspects of telephone services for selected Billing Account Codes (BAC) and facilitates analysis of issues
• Accessing, operating, and managing data in Telephone Management Systems (TMS) using a variety of applications
• Participating in working groups, committees, subcommittees, and other stakeholder groups to articulate the Government’s positions and policies
• Review and analyze current procedures and policies dealing with telecommunications requirements and specifications, and developing new procedures and making recommendations to government
• Support AVAYA/CISCO network migration
• Supporting Unified Capabilities to include Voice over Internet Protocol (VoIP) and Voice over Secret Internet Protocol (VoSIP) or Enterprise Classified Voice over Internet Protocol (ECVoIP) devices.
• Supporting the migration of services and servers to enterprise platforms, the VoIP telecommunication specialist verifies the functionality of both physical and virtual servers through VMware VSphere tool.
• Maintaining, configuring, and testing Cisco Prime Collaboration Assurance (CPCA) and Cisco Prime Collaboration Provisioning (CPCP).
• Providing 1st and 2nd support to users globally utilizing Cisco Call Manager 10.5.2 – 11.5, Cisco Unity 10.5.2 – 11.5, Avaya CM 4.0 and Avaya CM 6.0
• Provisioning and supporting the existing infrastructure of Cisco and Avaya Voice adds, moves, and changes.
• Managing day-to-day client and internal service requests and documenting all services performed, working on design and implementation of the Dial-plan for Inbound and Outbound calls in CUCM Clusters
• Participating in projects ranging from expansion of a single line card or trunk, analyzing the current telephone and network infrastructure and identify gaps that would prevent the successful migration from the legacy voice system to a VoIP centric system.
• Evaluating and diagnosing call routing and performance and to recommend and implement solutions
• Maintaining and administering network infrastructure standards, documentation, and fault tolerance
• Monitoring, managing, and troubleshooting Cisco CUCM and Avaya/Nortel devices (AS5300, CS2100, CM4, CM6 VOIP, Cisco routers, switches, firewalls, etc.).

Job Type: Full-time

Pay: $85,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Telecommunication/Networking: 8 years (Preferred)

License/Certification:

• CompTIA Security+ (Preferred)
• CompTIA Network+ (Preferred)
• CompTIA A+ (Preferred)

Security clearance:

• Secret (Required)

Work Location: One location