Senior Unified Communications (Telecom) Engineer

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Senior Unified Communications (Telecom) Engineer.

In this role, the successful candidate The Sr. UC Engineer supports Telephone and Telecom systems in all NYU Langone HealthCare locations. The Sr. UC Engineer will also work on Add-Hoc Telecommunications projects, upgrades, outages and incident escalations as required.

Job Responsibilities:

Responsible for developing and deploying integrated solutions aimed at modernizing, consolidating and providing least cost IP Telephony solutions within and across the enterprise. Communications link between the NYULMC clients and the Telecom Department. Assist with P2 troubleshooting situations as they arise. Identify and evaluate different solution options and choose the best course of action to solve or stabilize the immediate incident. Works with users to gather business requirements, plan, design, implement and support high quality Unified Communications solutions that ensure their investment in technology is consistent with their business objectives. Participates in unified communication architecture design, hardware and software evaluations. Assist with Telephony training as needed in support of new systems installation or necessary refreshers classes designed to help clients become proficient Create detailed technical documentation and diagrams including, but not limited to: system documentation, deployment test plans and best practices guidelines On-Call Rotation assignments in support of Outage Management. Including some night and weekend support of major implementations or major system refresh efforts. Work & escalate problems effectively in order to meet customer service level agreements Manage Telecommunications vendors for the purpose of defining requirements, review proposals and assist with bid-leveling to facilitate final recommendation to Department head for approval and submittal to purchasing.

Additional Position Specific Responsibilities:
The Sr. UC Engineer supports Telephone and Telecom systems in all NYU Langone HealthCare locations. The Sr. UC Engineer will also work on Add-Hoc Telecommunications projects, upgrades, outages and incident escalations as required.

Minimum Qualifications:
Requires 5-10 years of relevant experience and BA/BS Degree
Technical Skills and/or Certifications in the following core areas: Cisco CUCM, Cisco UCCX Call Center, Call Center Reporting, PSTN Trunks, SIP, Traffic Engineering, UHF, Pagers, Public Address, and legacy telephone TDM and Key Systems.

Preferred Qualifications:
Excellent writing skills with strong oral presentation. Strong Project-management using Lean and Agile techniques.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
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Required Skills

Required Experience