Service Desk Technician

Adecco is currently hiring a Service Desk Technician for a 1-year contract to work full-time hours for our client located in Ajax, ON. In this role, you will be providing technical assistance via ticketing system, phone, or email.

• Location: Ajax, ON

• Pay Rate: $25/hour

• Availability Required: Monday-Friday 8:00am-4:00pm

• Job type: 1-year contract

Here’s why you should apply:

• Hires fast, pays weekly

• 4% vacation pay paid out on each weekly pay cheque

• Medical and dental benefits once qualified

Responsibilities:

• First point of contact for customers seeking technical assistance via ticketing system, phone, or email

• Manage tickets in a timely manner according to defined SLA

• Provide hardware/software support to end-users

• Performing remote troubleshooting

• Telecommunications (setup, troubleshooting)

• Setup-up/install OS (Windows 10)

• Image PCs

• Network troubleshooting

• Basic active directory tasks (modifications to group membership, password reset etc.),

• Create and update IS documentation

• Record requests, problems, and their resolution in logs

• Identify and suggest possible improvements

Requirements:

• Must be legally eligible to work, and reside in Canada

• Must have a Bachelor’s degree in IT, technology

• Must be able to pass a criminal background check

• Good Customer service and strong communication skills

• Ability to learn quickly

• Troubleshooting/problem-solving skills

• Ability to work under pressure

• Adaptability

• Team-working skills

• Must have a minimum of 1 to 3 years’ experience

• Develops skills through structured mandates

• Refers to existing procedures to solve routine or current problems

• Receives instructions, directives, and guidance from other members of the team

Apply now to this Service Desk Technician job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon.

To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/

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