Telecommunications Billing Specialist

Telco Experts is a Voice and Data Telecommunications provider as well as a full-service consulting firm serving the business community with a passion for connecting people with what matters with integrity and compassion. The team of 20 employees are based out of 120 Broadway in New York, NY and are mostly remote.

Position Summary

As the Billing Specialist, you will be accountable for running our monthly billing process and directly interacting with our customers. Additionally, you will be responsible for our billing system as well as assist with month end close and Account Receivables and associated reports. You will ensure that all monthly billing tasks are completed and that all customers are notified on time as well as answer their questions related to billing in a timely manner.

This position can be fully remote (preferable that you live near the NY/NJ area) and will pay a competitive salary and a wide array of benefits including medical benefits and 401k matching programs. The position will start ASAP.

Essential Duties & Responsibilities

· Responsible for running once monthly billing/invoicing of customers

· Record customer services in billing system

· Process and review customers monthly call usage

· Monthly billing tasks (process monthly credit cards, email reports, advise on new customers)

· Answer customer calls and email inquiries

· Review and submit commissions to be paid by Accounts Payable

· Send past due letters and make collections calls

· Compile delinquent account package and place with collections

· Process customer credit card payments

· Backup accounts receivable payment application

· Assist with monthly close

· Provide reports as needed

Qualifications & Skills

· Bachelor’s Degree and 4 years of working experience preferred

· At least 2 years experience with databases and database management required

· Previous billing experience is preferable but not required

· Basic AR knowledge and experience is required

· Basic understanding of accounting principals

· Proficient with Microsoft Office Applications with strong Excel skills

· Basic data entry skills

· Comfortable with math and calculations

· Excellent listening and communication skills

· Flexible, able to shift priorities

· Attention to detail

· Self-disciplined

· Organized

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Schedule:

• Monday to Friday

Work Location: Remote