Specialist, Network Architecture (SME Transport NOC)

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

The Bell Media team creates and delivers the best Canadian and international content across our digital media, television, radio, and out-of-home advertising platforms. We’re looking for innovative team players ready to take some of the most well-known entertainment brands in the country to the next level.

The mission of the Transport Network Operations Center (TNOC) is to provide the best service assurance levels on the Transport Optical Network infrastructure across North America to meet the needs of our customers. The team manage, detect and repair the network 7 days per week and 24 hours per day.

Job duties / accountabilities:
The chosen candidate will work and will collaborate with the TNOC team to maintain service, restore failures on the Core Transport network and ensure national data, voice and BBM services are always available. This person will be the first point of contact for escalation to assist the team and engage appropriate resources. This position is also a great opportunity to develop your coaching skills. While the TNOC technicians reports to the staff leader, the chosen person will provide day 2-day technical coaching and will be involve in process improvement. We expect the candidate to have great team skills and the ability to develop on an ongoing basis his expertise with new technology. The position contain also an analysis and priority management dimension.

Day-to-day activities and accountabilities include:
Support and coach TNOC team members on a day to day basis by his presence on the floor

Offer first level of support when problem on network occurs.

Assist technician on conference call

Respond to service escalations and critical service outages

Manage service escalations from both internal and external teams

Lead and participate in post incident

Analyze troubles & implement improvements base on team learnings

Work closely with all Bell teams involved in the service restoral process. Example: Field Service

With the support of the Staff leader, collaborate for the TNOC workload planning and take appropriate actions to address peak periods (be proactive and able to take decision on the spot)

Participate in the development of training plans and their execution for the TNOC team evolution.

Be a Network 3.0 ambassador, participate in process improvements and be open mind to find new way of doing.

Support and participate in automation that bring value for our team and our customers

Essential skills / competencies:
Technical skills and knowledge of the telecommunications network more specifically: fibres, transport network (Legacy and newest generations like OTN and CDC).

Strong leadership and communication skills

Able to manage several mandates simultaneously

A willingness to make independent decisions and manage job scope as changes happen

Ability to learn and comprehend complex technical issues

Capability to work under pressure, stay calm and work as one team to resolve service affect incidents.

Preferred Qualification/Competencies:
General knowledge with systems: Preside, NETS, One control, NRMS, TDA, Netsmart, Netcool

Knowledge of the Transport Network Provisioning process;

Skills in process improvement

Working Conditions:
The Transport Network Operations Center is a 365x7x24 environment.

The TNOC SME specialist will primarily be required to work Monday to Friday on Days with an expectation to work off hours when require meeting the off hours team members for technical support and/or training and coaching purpose.

7/24 availability via smartphone in a fast paced changing environment

#Talent #LI-DC1 #tech

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management

Job Status: Regular – Full Time

Job Location: Canada : Quebec : Montreal

Flexible work profile: Mobile

Application Deadline: 08/02/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, QC, Montreal

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