Sr. VOIP Telecommunications Specialist – 2022-2849

Job Description:

The Sr. Telecommunications Specialist will assist in the design, performance, integration, administration and security of all telecom services and devices within the organization.

What you will do:

• Assist in developing strategic plans with all Telecom services and devices and with clearly defined near-term, mid-term, and long-term initiatives.
• Analyze project documentation to ensure accuracy, completeness and compliance with applicable industry standards.
• Conduct site surveys; evaluate technical aspect of all phases of project work and document observations, recommendations and deficiencies.
• Determine the appropriate configurations of multiple hardware or software components of information systems or telecommunications networks to deliver stated levels of performance, interoperability, and maintenance support.
• Physical conference room configuration, including cable management, A/V devices, and all accessory devices.
• Manage, coordinate, and supervise A/V vendor on-site support.
• Collaborate, discuss, and document technical requirements, technical risks, issues, and opportunities with other team members and external stakeholder.
• Assist with providing assistance for life cycle cost analysis, work breakdown structure, plans and programs, or any other deliverable; prepare written inputs and comments for any technical review or discussion.
• Contribute technical guidance with Telecommunication/Video/Conferencing/Collaboration projects and initiatives.
• Display a strong understanding of IT technologies and how they mesh with the Collaboration space.
• Display strong documentation skills for how to guides, troubleshooting techniques, company communications, ROI requests, and RCAs.
• Ability to verbally and visually articulate responses to company personnel’s questions and concerns on all Telecommunication Team supported technologies.
• Appreciation for an expected high level and high quality of support for company personnel.
• Strong team member and contributor to the growth of fellow teammates.
• Provide Tier 2 and 3 support for collaboration platforms such as Zoom, and MS Teams.
• Provide Tier 2 and 3 support for on premise Voice and Video devices.
• Provide Tier 2 and 3 support for Cloud Collaboration Services.
• Provide Tier 2 and 3 support for faxing services, ATAs, and 3rd party SIP devices.
• Provide Tier 2 and 3 support for SIP Trunks and Cisco (SBC) Cube Router.
• Provide Tier 1 support to end users including but not limited, to onboarding and terminations.
• Assist staff in the main office and remote locations with technical support of collaboration tools, including physical telephones and meeting assistance.
• Provide support outside of normal business hours to address issues or new initiatives.
• Travel may be required

What you will bring to C&F:

• 5-10+ years of experience in related field or relevant role
• Associate’s degree or certificate in electronics or telecommunications technology
• Prior experience with VOIP and SIP Trunk implementations
• Experience with networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP
• Analytical mindset, innovative, and systematic problem solver
• Organized with ability to work independently and with a team
• Must possess strong written and oral communications skills
• Familiarity with companies operating at a national and global scale
• Experience with Cloud based collaboration solutions

What C&F will bring to you:

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community