Tekberry

Title: Content Writer

Pay Rate: $24.50/hr.

Benefits as a Tekberry Temp: Paid Bi-weekly, Healthcare (employer contribution), Dental & Vision

Job Type: Full-Time; 6+ month Contract

Shift(s): Mon-Fri

City: Phoenix

State: Arizona

ZIP: 85040

Job Code: JPC-5712/1073774

*Background Check and Drug Screen Required. *

Tekberry is looking for a highly qualified and motivated Content Writer to work remotely [to Phoenix, AZ] with our client, a top-tier global automotive businesses company. As a W2 employee you will have access to health benefits.

Job Description:

Authors, collects, and disseminates information using various communications and knowledge management tools to ensure customer information on KEY agent knowledgebase is accurate and up-to-date and that customer contact personnel are able to articulate the correct information, processes and procedures to external customers.

Primary Responsibilities and Essential Functions:

• Author, Update and Disseminate Information
• Create enterprise support content and announcements for customer contact representatives (primarily through KEY) and BPO partners, using approved authoring tools, standards and processes.
• Manages content throughout its lifecycle including gathering, creating, auditing/reviewing, updating and retiring information needed for frontline representatives to effectively support and serve customers. Information includes but is not limited to products, features, services, troubleshooting techniques, tariffs, rates, sales campaigns and promotions and competitive issues in the marketplace.
• Collaborates with peers, boundary partners and functional experts to create, update and disseminate standardized job aids, methods and procedures, standards and other information in support of product launches and other programs and initiatives affecting customers and frontline support.
• Collaborates with peers and other teams to ensure appropriate alignment of content across communications channels and functions.
• Proactively monitors agent feedback tools and solicits feedback from customer contact personnel to enhance the usability and accuracy of information and communications. Research alternatives and proposes improvement recommendations to leadership for enhancements to communications and knowledge center tools.

Qualifications:

• 5 or more years of experience required in a content authoring role
• Strong knowledge of Microsoft Word, Excel, PowerPoint, SharePoint, and HTML
• Excellent content organization and writing proficiency
• Excellent interpersonal, peer leadership, presentation, collaboration skills and ability to work effectively with teams throughout the organization

Preferred Qualifications:

• BS/BA degree in related discipline strongly desired, such as English, Marketing, or Journalism
• Experience in Wireless or telecommunications industry supporting residential and/or business customers
• 3+ years successful experience in a content authoring role

We need hard working, reliable employees. Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. US citizens, Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to work Corp to Corp or to sponsor H-1B visas currently. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

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