TEKsystems

Description:

Day to Day for this Tech: There is a third party that will do all of the asset ordering, set up and install, CHC. Phase I: Before CHC can come in, these analysts/techs need to build them a comprehensive map of all the existing and needed equipment, and notate how all calls need to be routed accordingly. For example, in one building you may have an Ascension Lab in one office, and an Ascension doctor’s office in another. They may want calls routed in a doctor’s office differently than in a lab. These consultants will go clinic by clinic and map out this equipment and interview stakeholders to understand how they need routing, voicemail, etc set up. – Log assets in spread sheet – build map of assets – Log phone numbers onsite – Identify the unique needs of each business unit (Lab, docs office, specialized clinic etc) – Note different call restructuration’s and services that clinic may need – Note where new network cables may need to be installed Phase II: While CHC is ordering and programing the assets, this person will be doing a large clean up/rationalization effort- – Reorganizing closets – Punch down circuits – Tone and Tag, trace down circuits to make sure they have good wiring in the closets for devices. – Get rid of assets that don’t need to be in the closets or asset storage areas. Phase III: This person will work with CHC to install the phone systems and bring them on the network. Arkansas Locations- (50 phones and a lot of clean up and organization): 4 month Contract • Ascension DePaul Administration, 161 South Main Street, Dumas, AR 71639 – main building • Ascension DePaul Community Health Centers – Gould (St. Elizabeth Health & Dental Center), 407 South Gould Avenue, Gould, AR 71643 • Ascension DePaul Community Health Centers – Dumas (DePaul Health Center), 145 West Waterman Street, St. Dumas, AR 71639 • Ascension DePaul Wellness Center, 405 South Gould Avenue, Gould, AR 71643

Skills:

call routing, telecommunications systems, project coordination, Phone Tree, telecom, communication and analytical skills, phone system, organization

Top Skills Details:

call routing,telecommunications systems,project coordination,Phone Tree

Additional Skills & Qualifications:

Will need to be able to talk to Hospital/Clinic leadership to understand future hires and attraction to properly route the phone tree – Good communication skills! Below are some of the Screening Questions to ask: What are two types of Hunt groups? Serial: Calls are routed to different phones one after another. First call goes to phone one, second call to phone two, etc. It ensures distribution of call volume within a group Parallel : Call one would cause all three phones to ring at the same time. What does COR stand for and what is an example? Class of Restrictions – for example they may restrict international calls from certain phones. What does COS stand for and what is an example? Class of Service defines which features and functions a telephone user can access (call forwarding, automatic callback, off the hook alert, etc. What are three types of phone systems? – Digital – Analogue – IP Based Explain how call pass is used? – If it is after hours does the call get routed to a VM? To Someone else? What does ACD stand for? What is another name for this? – Automatic Call Distribution (old language for Contact Center) What is the different between IDF and MDF? – Main Distribution Frame – interim distribution frame

Experience Level:

Entry Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.