Telecom Analyst

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Job Description

Dept: Contact Center Technolo Engagement Description:

• Verint Administration and Vendor Phone Extension Management for New Hire Classes

Top 3 Required Skills/Experience

• Microsoft Excel

• Analysis experience

• Effective communication skills

Required Skills/Experience – The rest of the required skills/experience. Include:

• Microsoft Office Suite: Word, Outlook, PowerPoint

Preferred Skills/Experience – Optional but preferred skills/experience.

Include:

• Experience using the Verint application

• Experience with Verint administration

• Experience with Cisco UCCE

Education/Certifications – Include:

• Associates or Bachelor’s degree preferred

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.

Job Types: Full-time, Contract

Pay: From $50.00 per hour

Benefits:

• Health insurance

Application Question(s):

• Have you completed the following level of education: Bachelor’s Degree?

Experience:

• Cisco Systems Products: 1 year (Preferred)
• Microsoft Office Suite: Word, Outlook, PowerPoin: 1 year (Preferred)
• Verint administration: 1 year (Preferred)

Work Location: Remote