Telecom/Av Specialist

Job Brief

We have a vacancy of Telecom/Av Specialist in our company, Versant Health. This vacancy is based in Baltimore MD. Please go through the job detail mentioned below.

Position Title: Telecom/Av Specialist
Company: Versant Health
Work Type: Full Time
City of work: Baltimore MD
Salary:
URL Expiry: 2022-10-15
Posted on: jobsintelecom.net

Job Detail

SEE how you can make a difference! Be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision.

Versant Health provides vision care to 39 million members nationwide! To ensure your continued success we provide opportunities for advancement and development.

Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and FREE vision insurance for you and your family.

Scope and Purpose of Position:

The Telecom/AV Specialist is responsible for the installation, problem diagnosis, repair and maintenance of a full range of telecommunications equipment encompassing both legacy and current Unified Communication technologies. The Specialist will address issues of availability and reliability for voice, data, messaging, and video connectivity within all Versant locations. This role will also support and maintain the existing video conferencing system at the Versant Health corporate office.

Essential Functions:

• Assists in maintaining the communications infrastructure and its associated software including conferencing systems.
• Assist in troubleshooting networking and connection issues
• Performs installation and testing of new products individually or as part of a team
• Performs daily maintenance checks of video conference rooms and insures proper escalation and resolution to challenges found
• Prioritize job assignments such as work orders, engineering changes, and trouble calls as required to accommodate customer needs while minimizing impact on current operations
• Respond to incident requests, inquiries and questions in a timely, professional, polite and responsive manner
• Troubleshooting hardware and software issues
• Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)
• Less than 10% travel
• Other duties as assigned

Education and Experience:

• Two (2) plus years of experience in deploying, and supporting unified communications
• Experience with RingCentral, NICE Incontact, UserHub and MicrosoftTeams
• Technical understanding of cloud architecture and video conferencing solutions
• Technical understanding of SIP, H.323, TCP/IP, PSTN, T1/PRI, MPLS, SD-WAN and QOS
• Hands-on experience with Windows 10 OS, Mac OS, iOS and Android OS environments
• Prior experience with large to very large enterprise environments that include multiple site location
• Knowledge and experience in the insurance, health, or vision care industry preferred
• Proficiency in Microsoft Office

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

We take pride in our recruiting process and follow a merit-based employee recruitment practice with extensive screening steps. We will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, age, sex (including pregnancy), sexual orientation, gender identity or expression (including transgender status), national origin, ancestry, status as a protected veteran or disabled veteran, physical or mental disability or history of disability, genetic information, marital status, or any and all other categories protected by under applicable Federal, state or local law.

This policy extends to all associates and to all aspects of the employment relationship. Any associate who violates this policy will be subject to disciplinary action up to and including termination.

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