Telecom Service Operation Associate

TELECOM SERVCES OPERATION ASSOCIATE (full-time position):

Kambrian is a high-growth IT and Telcom value-added reseller (VAR) providing IT / Telecom services. We are looking for an experienced full-time operations team member who is responsive, enthusiastic, and flexible to help grow our low-voltage (cabling) and electrical Field Services business. New hire will learn significantly about operations, project management and enjoy a fast-paced environment.

Responsibilities:
Technician dispatching and operations: dispatch field technicians per customer request based on location, availability, and urgency. Goal is to help grow our business by delivering quality services and increasing # of jobs and customers,

· Be responsive and responsible to customer’s dispatch requests via email or calls to increase customer satisfaction and retention

· Prioritize requests based on urgency and respond quickly to urgent requests

· Train new technicians and update training docs for technicians

· Schedule jobs and plan routes for technicians per customer job request to ensure availability

· Ensure technicians’ performance following work-flow procedures like sending in closeout forms

· Ensure accurate record-keeping, eg technicians’ hours, pay rate, and material used

· Create invoices and reconcile invoices with customers and technicians

· Identify and escalate issues timely to management if needed to resolve issues

· Manage projects and rollout implementations

· Order, track and manage material for projects

Skills and Experience requirements:

· College graduate

· Must be organized with meticulous attention to detail and follow-through

· Be good with number and computer efficiency

· Must be diligent in finishing tasks and resolving issues timely

· Ability to prioritize, organize, and perform multiple tasks simultaneously

· Ability to identify customer issues for escalations if needed

· Ability to handle a high volume of emails and calls with customers and technicians

· Ability to build good relationship with field technicians and customers

· At least 2-4 years of work experience with dispatching preferred

· Positive attitude to work on new tasks in fast-paced; covering for other teammates as needed

· IT or construction industry experience preferred

· Willing to work East Coast hours preferred to service East Coast customer preferred (6AM-3PM PST) or weeknight or weekends if needed

BENEFITS: pay is commensurate with experience; bonus for new business developed; health/dental/vision plans; 401K with company matching, paid time off and holidays; retirement plans

Job Type: Full-time

Pay: $21.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location