LinkSource Technologies
Sales Support Specialist
As industry leaders, creating modern and effective business technology solutions for our customers is our ultimate goal, and we know it’s crucial to invest in the people who make that happen—our employees. We’re continuously searching for innovative thinkers who want to explore the latest tech solutions, and we’re committed to helping our employees thrive as part of our company. We believe ongoing employee development and growth assists in driving us forward and providing favorable outcomes for everyone involved.
POSITION OVERVIEW: The sales support manager will be responsible for assisting the sales team with support and management of their clients’ telecommunication environments. This individual will work both as a lead and a backup on tasks like quotes, orders, project management, technical support, network changes, and migrations.
RESPONSIBILITIES
- Telecom order and MACD processing
- Oversee projects and implementations
- Lead or participate in conference calls/meetings
- Generate proposals and provide pricing/quotes
- Provide support for clients during outages and installations
- Serve as a liaison for customers and their telecom providers
- Maintain and review customer contracts
- Submit and research billing requests and disputes
- Facilitate escalations and provide detailed updates
- Maintain and create a customer inventory and service records
- Maintain sales automation tools and customer tracking sheets
REQUIREMENTS
- 5+ years telecom carrier ordering and billing experience
- Strong written and verbal communication skills
- Knowledge of the telecommunication space
- Basic knowledge of the following product types: MPLS, SDWAN, PRI, SIP, UCaaS, POTs, DIA, and Broadband
- Strong skills in Microsoft Office, Excel, and PowerPoint
- Project management Skills
- Attention to detail
- Excellent organizational skills
- Ability to work in a team environment or independently
Job Type: Full-time
Pay: $5,000.00 – $6,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
- Telecommunication: 2 years (Required)
Work Location: Remote
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