Telecommunications Administrator (Hybrid)

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 30 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description: As the Telecommunications Administrator, you will be responsible for working within the framework of a team and performing the following activities:

• Administer and support enterprise unified communications and voice solutions covering voice over Internet Protocol (VoIP) phone systems, voicemail, contact center, audio and video conferencing, Avaya, and Microsoft Teams solutions
• Troubleshoot problems to solve hardware and software defects or configuration issues
• Monitor Unified Communication (UC) voice enterprise systems to ensure they function efficiently
• Ensure timely maintenance is performed on all UC voice enterprise equipment throughout the company
• Troubleshoot VoIP phone system issues and support internal customer requests as assigned by the internal Service Desk team
• Follow vendor guides and industry best practices when installing systems and conducting repairs
• Work collaboratively with internal stakeholders to maximize the voice system functionality and user experience
• Educate business users on collaboration tools, polices, and best practices
• Create, update, and maintain Applied Medical UC enterprise systems documentation
• Establish strong working relationships within the company in the capacity of a trusted advisor on enterprise voice infrastructure matters
• Conduct research and perform tests to identify ways of improving current voice system performance
• Schedule support coverage shifts, plan for capacity changes, and maintain overall enterprise system health
• Verify all enterprise systems follow corporate and government regulations and remediate when gaps are found
• Ensure uptime maximization of systems, working to improve resiliency when needed
• Engage in customer-facing communication covering such topics as requests, troubleshooting, design, and best practice recommendations
• Produce and present reports of the overall operational health, support services, and any issue related to the enterprise system
• Implement and support enterprise infrastructure, including installation, configuration, upgrade, patching, maintenance, and monitoring
• Act as a subject matter expert for collaboration tools, including keeping current with industry trends, vendor roadmaps, and platform features
• Provide input to long-range planning and provide technical planning and support for new UC technologies
• Collaborate with the UC team and vendors to research utilizing Microsoft Teams phone system and direct routing solutions with Avaya
• Support the development of a single global UC solution to implement multiple existing voice systems, such as Avaya, Microsoft Teams, Ring Central
• Collaborate with vendors to research, design, develop, and deploy an Avaya SBC to leverage Microsoft Teams Voice or other cloud platforms
• Participate in UC design meetings and team projects with support vendors, project managers, and customers to document and implement UC voice solutions
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

Position Requirements: This position requires the following skills and attributes:

• Minimum of 5 years’ experience working in the Unified Communications Voice and Telecommunication field
• Minimum of 6 years’ experience or equivalent working in an IT or IT-related field
• Work outside of regular working hours during maintenance windows, planned upgrades, and unexpected outages
• Maintain a clean driving record and drive the company vehicle
• Demonstrate a functional and technical understanding and knowledge towards role responsibilities
• Advanced knowledge and experience with external telecommunication services, such as vendor management, Session Initiation Protocol (SIP), Plain Old Telephone Service (POTS), T1 and E1, E.164 dialing, and emergency services
• Advanced knowledge and experience with foundational UC concepts, such as route plans, interop, VoIP, and dial plans
• Foundational knowledge and experience in supporting contact center environments
• Foundational knowledge and experience understanding how Open Systems Interconnection (OSI) model function and interacts with UC solutions
• Knowledge of on-premises and cloud-connected enterprise infrastructure systems, including hyperconverged systems, servers, routers, switches (physical and software-defined), firewalls, web and SPAM filters, load balancers, server and desktop virtualization, and could computing
• Understanding of on-premises and cloud-connected enterprise infrastructure software, including operational systems (Microsoft Windows, Linux, and UNIX), patch management, virus protection, Microsoft Office platforms (SharePoint and Teams), Active Directory and Azure Active Directory, DHCP, DNS, Microsoft Exchange, ID management systems, and various database platforms (Microsoft SQL, Oracle, and Postgress)
• Familiarity of on-premises and cloud-connected enterprise storage systems including, direct-attached storage, object-based, NAS, and SAN
• Knowledge of telecommunication infrastructure and essential communications systems, including digital microwave, radio, satellite, Wide Area Networks (WAN), Local Area Network (LAN), copper ethernet, fiber-optic networks, intra-building cabling, speech, audio/visual solutions, security, call centers, SIP trunks, PRIs, and VoIP
• Knowledge of server and network security, including role or rule-based ACLs, logical and physical level security, anti-virus end-point protection, and SSL encryption and certificates
• Understand and follow Applied Medical’s Quality Systems (QS) per training
• Read, write, speak, and comprehend English
• Understand and comply with safety rules and company polices
• Excellent written and verbal communication skills
• Confident, articulate, and professional speaking and presentation abilities
• Exemplary time and resource management, prioritization, and organizational skills
• Show sufficient collaboration techniques and skills with team members to understand career goals and to create development plans
• Create a climate that empowers team members to do their best by instilling confidence and promoting positive attitudes
• Follow all escalation procedures during critical or emergency situations
• Complete on-going training and certifications
• Large amounts of time may be spent outside of the office, including in data centers or data closets, at construction sites, on a factory floor, in a clean room, in utility areas, at various outdoor locations, or doing ladder work
• Domestic and international travel

As a healthcare company, it is of the utmost importance to keep our teams safe and healthy in this ever-changing COVID-19 environment. We require all new team members to be fully vaccinated (including booster shots, if eligible) upon their start date at Applied Medical (legitimate accommodation requests will be considered). Our current team members have also made this commitment to being vaccinated and receiving the booster shot to help protect each other, our families, our customers, and our visitors, as we work together to help end the pandemic. Eligibility details to receive the COVID-19 booster shot are provided on the CDC website here.

Preferred:
The following skills and attributes are preferred:

• Bachelor’s degree
• Certification relevant to the position
• More than 3 years’ experience working at a help desk

Benefits:

• Training and mentorship with ongoing learning and development courses
• On-campus wellness activities
• Comprehensive medical and dental and vision coverage
• Education reimbursement program
• 401(k) program with discretionary employer match
• Generous vacation accrual and paid holiday schedule

Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.
Location: 22872 Avenida Empresa, Rancho Santa Margarita, CA 92688

Location: 22872 Avenida Empresa, Rancho Santa Margarita, CA 92688

Job Type: Full-time