Freudenberg-NOK General Partnership
Responsibilities
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- Ensuring ongoing support according to ITIL processes and Service Level Agreements with Freudenberg Sealing Technologies Companies
- Further development of Freudenberg Sealing Technology Communication Services & End Device Portfolios
- Creation and maintenance of technical documentation for Unified Communication – Systems
- Operation, technical support and problem solving as 2nd/3rd level for Microsoft Teams Phone System, Direct Routing, Audiocodes Gateways and SBCs.
- Project planning and project implementation of Teams Phone System with Direct Routing migration projects (Plan, Build & Run)
- Conduct workshops, trainings and presentations about UC topics
- Release Management about UC topics
- Monitoring and control of the UC system
- Coordination with local Service Desk Colleagues to collect information of legacy phone system use cases and recommend standard replacements
Qualifications
- University degree in computer science, business, business administration or equivalent education
- Capacity for abstraction, a strong analytical mindset, a team-oriented work style
- Good understanding of Teams Phone systems
- Very good structured, analytical and responsible approach combined with the ability to present complex facts clearly
- Very good English language skills in speaking and writing
- Experience with Telecom (telephone services, billing, POTS lines) systems preferred but not required
- Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
- Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
- Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
- Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: One location
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