Telecommunications Analyst

Responsibilities:

• Manage company supplied telecommunication circuits, (DIA, MPLS, PRI, ISDN, SIP,..) continuous monitoring of communication charges and managing additions, changes and deletions circuits.
• Managing the provisioning/upgrades/de-provisioning of corporate supplied mobile devices.
• Designing, enhancing and support telecommunications systems for end users or as needed for internal Information Technology functions.
• Implementing/recommending telecommunications systems within budget and time constraints.
• Monitoring existing telecommunications systems and equipment at the Data Center(s) and at field locations for performance, failures, and tuning.
• Diagnosing telecommunications system problems, proposing corrective actions, and taking appropriate actions to correct problems and prevent their re-occurrence.
• Investigating and recommending alternative telecommunication system technologies that deliver improved security, reliability business value, and/or cost profiles.
• Maintaining sufficient understanding of telecommunications system technologies to correctly configure, manage, and support the telecommunications systems on which those applications operate.
• Collaborating with various groups within and outside of Information Technology as well as customers, external suppliers, and consultants regarding business requirements for telecommunications needs.
• Collaborating with existing suppliers of all telecommunications services regarding the proper operation and management of the telecommunications services.
• Assisting other Information Technology personnel as required and performing other tasks as may be assigned from time to time.

• Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.

Qualifications:

• Must possess a minimum of three years of related Telecommunications Analyst/Administrator experience, strong analytical and problem-solving skills related to telecommunications, networking, and connectivity.
• The incumbent should fully understand the role of telecommunications and computer networking and Information Technology in a manufacturing organization.
• Must have the ability to express complex technical concepts effectively, both verbally and in writing.
• Ability to work well with people from many different disciplines with varying degrees of technical experience, Knowledge of IP Protocols, TCP/IP, SRST, SIP, RPT, CODEC (G.711, G,729).
• Must have extensive knowledge of carrier circuits and topology and VOIP/SIP technologies. Powershell, Microsoft Office365, Wireshark, Cisco UCM and Avaya Systems experience a plus. Expert knowledge of hosted voice platform design implementation and administration.
• Employee must have exemplary communication (both oral and written) skills.
• Must be a highly motivated self-starter, with outstanding interpersonal skills and the ability to work independently and take ownership of a process.
• Must be able to work in a team matrix environment, encouraging information sharing and knowledge seeking, and must possess business skills and can transfer these skills to others.
• Employee must have good strong customer service skills; be able to sense and respond appropriately to the feelings, needs and concerns of others.
• Proven ability to gather critical information and the ability to quickly diagnose problems and provide an immediate solution or escalate the problem to the accountable technical resources for a solution definition, ensuring that the support process loop includes communication back to the customer.
• The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting.
• Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training.