Telecommunications Analyst

Client : State Of Wisconsin
Onsite 5 months project in Madison,WI

Job Description:

Provides technical assistance in support and preparation of telecom technologies, primarily focused on mobile device management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile and desktop technologies including, but not limited to, desktop operating systems, desktop applications, PC hardware/peripherals, tablets, and smart phones (iOS and Android). Knowledge of VoIP and PBX telecom systems a plus. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. This is a 100% remote position with office visits as needed weekly. Applicants must reside within the Client.

The DOC telecom group manages:

• Polycom video infrastructure and endpoints
• Mitel VoIP PBX and ACD
• Teams Phone service
• Telecommunication Company management
• Iphone support
• Airwatch
• Apple Business Management
• Video conferencing account management

Minimally qualified applicants must have:

• Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
• Working knowledge of Networking concepts
• Experience with Mobile Device Management such as AirWatch

DOC requires background checks to be performed internally.

Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and persons in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.

Required Skills & Years of Experience: 2 – 5 Years

• Video Conferencing infrastructure and endpoints management
• Unified Communications Systems (PBX, ACD etc)
• Mobile device support and Management
• Networking Concepts

Preferred vendor Experience:

• Mitel
• Polycom
• Zoom
• AirWatch
• Apple Business Management
• Microsoft

Required soft skills:

• Ability to work independently but in a team environment-
• Able to meet deadlines
• Punctual
• Ability to multi-task and balance their work day

Job Type: Contract

Salary: $20.00 – $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Madison, WI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Video Conferencing infrastructure: 2 years (Required)
• endpoints management: 2 years (Required)
• Unified Communications Systems (PBX, ACD etc): 2 years (Required)
• Mobile device support and Management: 2 years (Required)
• Networking Concepts: 2 years (Required)
• Polycom: 1 year (Preferred)
• Mitel: 1 year (Preferred)
• Zoom, Airwatch: 1 year (Preferred)
• Apple Business Management: 1 year (Preferred)

Work Location: One location