TELECOMMUNICATIONS ANALYST

Job Description:

Minimum Qualifications:

The ideal candidate must possess the following:

• Knowledge of personal computers and office software packages. Proficiency in Microsoft Office Suite;

Word, Excel, PowerPoint, Access.

• Knowledge of telecommunication processes and systems.
• Knowledge of state and telecommunication contracts.
• Knowledge of office practices and procedures.
• Knowledge of spelling, grammar, and arithmetic.
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidential information.
• Possession of a high school diploma or appropriate equivalent, plus 10 years of telecommunications

and clerical experience.

Responsibilities:

• Routine interaction with various Telecom providers, including Verizon, AT&T, Sprint, and Comcast.
• Participation in monthly Telecom provider status meetings for disconnects and invoicing issues.
• Reviews monthly telecommunication invoices for contract accuracy, filing of disputes, updating

SharePoint files of inventories.

• Initiates service order requests to various telecommunications’ carriers and interacts from order

submission, installation to billing.

• Ability to navigate vendor portals for service reviews.
• Database cleanup of current inventories for telecommunication lines, circuits and equipment for

schools and offices.

• Maintains and modifies existing and new databases, spreadsheets, and systems as needed. Resolves

discrepancies, which may require extensive research, involved with purchase orders, invoices, and
receiving confirmations.

• Confers with schools, offices, and vendors in an effort to resolve problems and answer questions

regarding invoices, purchase orders, and payments.

• Escalation point for fixed/wired and wireless billing and disconnect discrepancies
• Assists in gathering information and preparing budget and telecommunications reports and

spreadsheets. Performs complex and specialized clerical duties in support of the IT Business
Management Office within the Department of Information Technology.

• Processes vendor account information and transactions as they relate to the budget,

telecommunications and E-rate documentation.

• Ability to work unsupervised, self-starter with advanced communications processes.

Required Skills:

• Skill in analyzing and evaluating telecommunications documents Skill in operating personal computers,

and peripheral office equipment.

• Skill in providing routine information to telephone callers
• Effective verbal and written communication skills
• Excellent organizational skills
• Ability to establish and maintain effective working relationships. Ability to maintain confidential

information.

Job Type: Contract

Pay: $50.00 – $80.00 per hour

Schedule:

• 8 hour shift

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: On the road