Telecommunications Analyst, CNS *Provisional

Job Description:

This is a technical position responsible for network administration related to the telecommunications systems at a particular agency. Responsibilities include supporting day-to-day network requirements, leading major implementation efforts involving telecommunications, and providing end user support and training. The employee reports directly to and works under the general supervision of a higher level staff member. Supervision may be exercised over a clerical and technical staff. Does related work as required.

• Receives requests (adds, moves, changes) from departments and TECH desk;
• Conducts in-house and outside assignments of hardware changes necessary to complete work requests;
• Configures software relating to Cisco Unified Communications, Unity Connection, and Unified CCX. This may include, for example, phone configurations, ACD applications, and Unity voicemail boxes and call handlers;
• Maintains and updates repair tracking system;
• Monitors daily operation of voice related gateways, routers, and SIP trunks;
• Provides user support by answering questions and responding to trouble calls regarding phones, voicemail, and call processing applications.
• Determines equipment needs, cabling, and telephone configurations.
• Determines that completed installations are functioning correctly and assists in resolving any issues.
• Works with Facilities and vendors to ensure all schedules are met and assists in resolving installation problems.
• Manages extension assignments for all current operations, maintains and updates departmental databases and directories.
• Collects and analyzes Cisco Unity and voice messaging data, and produces monthly reports;
• Schedules voice messaging and Cisco Unity messages;
• Provide formal training to users, including new features and special design configurations, and develops curriculum and software design for all training programs;
• Summarizes Automatic Call Distribution data, schedules weekly reports as requested by departments, and makes procedural recommendations based on usage.
• Good knowledge of telecommunications terminology, equipment, and technology; good knowledge of telecommunications installation procedures; good knowledge of telecommunications analysis techniques; good knowledge of network design concepts, voice, and data; good knowledge of network standards; working knowledge of the technical operation of the telephone switch and related systems; ability to read and interpret wiring diagrams used in construction and renovation; ability to read and interpret technical and tabular/statistical material; ability to prepare technical, tabular, and narrative reports; ability to plan implementation schedules; ability to evaluate equipment combination choices and impact of changes on different systems; ability to translate system capabilities into procedures; ability to select system solutions that are efficient and cost effective; ability to evaluate complex technical material; ability to train others in the use of equipment and procedures; ability to evaluate equipment combination choices and impact of changes on different systems; ability to establish effective working relationships with others; ability to verbally communicate effectively; supervisory ability; physical condition commensurate with the demands of the position.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements:

Provisional: Successful candidate must meet the following minimum qualifications to take the next Monroe County Civil Service exam that is offered for this title, must pass the exam and be reachable on the eligible list that is established from the results of this exam.

• Minimum Qualifications: A) Successful completion of at least sixty college semester credit hours including a minimum of eighteen semester credit hours in Telecommunications Management or Telecommunications Engineering Technology (must be specified on application); OR, B) Two years paid full-time or its part-time equivalent experience in managing or implementing a telecommunications system; OR, C) An equivalent combination of training and experience as defined by the limits of A and B above.
• Must be a Monroe County resident.

Preferred Qualifications:

• Experience with Cisco Unified Communications, Unity Connection,
• Bilingual and able to read, write, and speak Spanish or other languages proficiently

Additional Information:

Job Type: Full-time, Permanent

Hours: Monday – Friday, 8:45am – 4:45pm

Salary: $49,943.19 (Employee will be eligible for increment at six months of service)

MCC is currently testing a Pilot Telecommuting Program that runs from October 25th, 2021 to August 31st, 2022. Under the pilot program, this position may be eligible for remote work up to 5 days per pay period pending departmental need and leadership approval. The pilot program may be extended or terminated at any time at the College’s discretion.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College. MCC provides equal access to the Boy Scouts and other designated youth groups.

Notice Non-Discrimination
Annual Campus Security & Fire Safety Report

MCC employees are not required but are encouraged to verify vaccination and boosters to protect yourself and others from COVID-19. If you have not verified vaccination and you plan to come to campus for any reason, you must test each week for COVID-19 at one of our free testing sessions held on the Brighton campus. Effective March 2nd 2022, mask wearing for fully vaccinated employees at MCC campuses and sites will be optional.

Please click here to learn more about MCC’s COVID-19 policies.

Application Instructions:

The following documents MUST be submitted to be considered for this position:

1. Resume/CV
2. Cover Letter

After submitting your Resume/CV, (Step 4) the subsequent pages enable you to upload additional documents (i.e., cover letter etc.).