Devcare Solutions
Job Title: Call Recording specialist
Location: Columbus, Ohio
Project type: Contract to hire
Duration: 4+ Months (Full time)
Site: Hybrid (3days per onsite)
Note:
· Best opportunity for candidate who looking for full time opportunity!
· Candidate can apply who have advanced knowledge in NICE inContact!
· Candidate willing to work hybrid schedule (Tuesday, Wednesday and Friday)
Responsibilities:
· The Customer Center Systems Administrator is responsible for the overall support and administration of all tools, systems and applications used in Client customer service and other functional areas.
· The administrator will manage, configure, develop, support and improve how these tools are utilized, integrated and deployed across the customer center and the broader Client business architecture.
· Systems include NICE inContact, Tableau Server, SAP ECC/BW, Talend Data Fabric, Snowflake.
Required Skills:
- BA/BS degree required
- 5+ years of system administrative experience
- NICE inContact experience or any other SaaS customer service solutions vendors is a plus
- System Admin Certification is a plus
- Networking knowledge and experience is a plus
Job Types: Full-time, Contract
Pay: $50.00 – $60.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Work Location: Hybrid remote in Columbus, OH 43202
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