Telecommunications Field Supervisor

Why choose Worldwide as your next career opportunity?

Job Satisfaction * Work-Life Balance * Growth * Endless Potential *

For decades, Worldwide has been providing quality service to our nationwide telecom clients with the professional care they deserve. Our team of highly skilled technicians is up for every challenge with the skill and experience our clients have come to know and trust. We are now tasked with building a rock-solid team in the Greater Montreal area.

We are seeking an individual who possesses the skill, attitude, and passion for team building and customer service to fulfill a role as a Field Supervisor.

As a Field Supervisor, the support and coaching of your team will be a key role in the success of this position. Continuous process improvements along with team motivation and skill building.

Other responsibilities and qualifications:

• Strong knowledge of telecommunication installations

• Supervise and manage field team to achieve key objectives and meet service and schedule demands while executing daily workload
• Review and implement health and safety practices with team members
• Participate in quality inspections to maintain the highest level of service
• Coach and train technicians as necessary to maintain service levels and customer expectations
• Communicate with customer and Manager to discuss implementation plans and schedules
• Ensure accuracy of timelines

• Work closely with customers and/or client management to manage customer expectations.
• Adaptation to both individual deliverables and team responsibilities
• Assist in tracking project milestones and deliverables

Required Skills & Abilities:

• Strong people skills
• Strong verbal and written communication skills
• Strong Analytical skills
• Time management and organizational skills
• Decision-making skills to determine the most appropriate solutions

This is a dynamic position where no two days are alike. There will be many challenges on the road to building a new team, but you will have the unwavering support of an experienced technician-focused leadership team – along with a very healthy compensation package!

Job Types: Full-time, Permanent

Salary: $75,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay
• Retention bonus

Experience:

• telecommunication: 3 years (required)

Language:

• Fluent English (required)