TELECOMMUNICATIONS / NETWORK TECHNICIAN

Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring, and cabling to ensure connectivity and functionality.

Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for host servers and virtual and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.

Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.

Performs routine network systems administration to include, but not limited to addition/deletion of users and hardware/software from AD, defining access rights, implementing, and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning, and implementing desktop computer migration and maintaining inventory control systems. Advises and trains users on the operation and capabilities of hardware and application software.

Plans, schedules, installs, and tests software updates and hardware upgrades; conducts need analysis of equipment, software, network security, budget, disaster recovery concerns, training, and equipment resources to plan and recommend network changes in ways that meet program goals. Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.

Provides complex systems administration independently.

Provides systems technician services e.g., complex troubleshooting, diagnostics and repairs independently including performing nonstandard device configurations.

Provides basic network design for new networks, redesign of networks, and upgrades to networks such as location for switches, hubs, cable runs and other) network devices and builds the network in ways that make it operational.

Provides senior level Help Desk support resolving the most complex data network infrastructure malfunctions,)

Maintain contacts for the purpose of working with network technologists/engineers (agency/vendor/contractual) associated with the LAN in the development and implementation of the networks or providing customer service support to end users.

Systems Administrator/Technician Supervisor: Supervises/project leader for installation/upgrades of data network telecommunications infrastructure including planning for and coordinating integration of network upgrades involving such activities as downtime, scheduling resources, testing hardware/software operation, etc. under the direction of higher level Technologists, contractual engineers of proprietary products, telecommunications service providers, or other comparable level technology oriented individuals.

• Regular contacts are typically with internal agency staff and with others outside the supervisory chain and agency, regardless of the method of communication, primarily for the purpose of clarifying underlying rationale, intent, and motive by educating others on unfamiliar concepts and theories. This goes beyond what has been learned in training or repeating information that is available in another format. For example, clarifies the intent of network system guidelines to users to promote their understanding and ensure systems operate efficiently and effectively.

Project leader for major installation/upgrades of data network telecommunications infrastructure ensuring contractor compliance with specifications and approval of procured services and products.

• Determines need for major data network upgrades based upon network performance problems and issues such as traffic capacity, load balancing; new, large scale back up systems, redundancy, and other software/hardware.

Implementation of upgrades,

Oversees lower-level Technicians in the physical repairs and the most complex help desk functions.

Regular contacts are typically with internal agency staff and with others outside the supervision chain, regardless of the method of communication, for the

Purpose of planning for and coordinating installation of network upgrades, segmenting networks and consulting with engineer designs/redesigns, and migration to next generation technical solutions

Job Type: Full-time

Pay: $30.00 – $40.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dover, DE 19901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 3 years (Required)
• LAN: 3 years (Required)

Security clearance:

• Confidential (Preferred)

Work Location: One location