Telecommunications Project Coordinator

https://www.cpitelecom.net/careers

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Communication and Collaboration Skills

-Must be able to effectively communicate (verbally and in writing) with our Clients, vendors and employees.

-Must be able to work independently AND in a team environment.

-Analytical and problem-solving mindset.

-Effectively and efficiently collaborate with teams, peers, and leaders.

Project Coordination:

-Responsible for effectively managing multiple customer orders simultaneously.

-Responsible for keeping all documentation current and accurate.

-Responsible for handling and resolving routine customer service issues related to telecommunications services. Moves, Adds, Changes, Deletes.

-Ensure all timelines are being actively monitored, reported & escalated as required.

Problem Solving

-Network Operations Center or Help Desk Experience with ability to think outside the box and probe for answers.

PREFERRED EDUCATION, TRAINING, AND EXPERIENCE:

• Associates degree.
• Technical training in related area of study
• 1-3+ years’ experience in customer service or vendor management.
• Previous project coordination experience.
• Or a combination of above experience.

REQUIRED SKILLS:

• Must be able operate Windows PC with MS Office and MS Outlook.
• Empathy and listening skills. Customer Service mindset.
• Intellectual speed, flexibility, and agility
• Excellent telephone skills
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional, timely and courteous manner.
• Excellent written and verbal communication skills
• Ability to perform a variety of tasks, often changing assignments on short notice.
• Ability to make sound decisions using the information at hand.
• Trouble resolution and problem-solving skills
• Attention to detail and accuracy.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work in an office environment requiring long periods of sitting.
• Frequent utilization of manual dexterity and visualizing of a computer screen.
• No unusual physical requirements.

Job Type: Full-time

Pay: $20.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 2 years (Required)
• Project coordination: 2 years (Preferred)
• Help desk: 1 year (Preferred)
• Telecommunications: 1 year (Preferred)
• Customer service: 2 years (Required)

Work Location: One location