Telecommunications Specialist

Robert Half has an immediate need for a Telecom Expert. Responsibilities include:

• Manage and administrate telecommunications infrastructure and its associated software, including VoIP, call management systems, voice mail, interactive voice response, and video conferencing systems.
• Develop long range telecommunications development plans in accordance with stated business strategy.
• Design and oversee telecommunications projects with a goal to improving or expanding the current infrastructure.
• Supervise and evaluates work performance of switchboard operators and Technology Support clerical staff.
• Oversee the scheduling of common use meeting rooms such as the corporate boardroom and executive meeting room.
• Develop, implement, and maintain policies, procedures, and training plans for telecommunication systems administration and appropriate use.
• Develops and trains switchboard staff to perform routine and complex tasks involving the operation of a switchboard.
• Work with end users to establish service level agreements based on user phone system requirements.
• Work with corporate and program administrative personnel related to switchboard traffic patterns and their role/effect on the desired level of service.
• Administer add, move, and change requests from end users as well as new line installations as required.
• Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
• Generate telecommunications usage and inventory reports as required.
• Plans, organizes, and schedules the activities of a switchboard center based on analysis of telephone use patterns
• Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Assess need for any system reconfigurations (minor or significant), make recommendations, and execute them as required.
• Conduct research on emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts.
• Interact and negotiate with vendors, outsourcers, and contractors to secure communications products and services in a timely and professional manner.
• Administer and manage accounts and contracts for telecommunications equipment and services. Prepare telecommunications budget recommendations.
• Receive, prioritize, and respond to incoming work orders, calls, and/or emails regarding telecommunication system and device related issues.
• Provides escalation support and assistance regarding the needs and questions of network users concerning their access to system resources and the operation of various software programs.
• Accurately document all work orders and system changes.
• Implements techniques to improve the delivery of services.
• Attends meetings conferences & workshops as assigned, performs special projects and other related duties as assigned.

QUALIFICATIONS:

• Undergraduate degree in the field of telecommunications, computer science or equivalent related work experience.
• Minimum 5 years of experience managing corporate telecommunication systems.
• Previous supervision experience.
• Strong technical knowledge of VoIP systems (Avaya IP Office Nortel BCM50, 8×8, GoTo Connect, etc.) including voicemail and call accounting systems.
• Strong hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, and voice/data equipment.
• Technical knowledge of current telecommunications practices, protocols, and principles.
• Ability to research, prepare, and present cost estimates, budget reports, capacity forecasting, and systems upgrade recommendations.

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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