Telecommunications Specialist – Level II

CyberData Technologies is seeking a Telecommunications Specialist II to support our Federal Client in Washington, DC.

*** MUST BE ABLE TO OBTAIN USSS PUBLIC TRUST CLEARANCE ***

Job details:

• Provide day to day basic service and logistics requirements for approximately 11,000 cellular devices that include smartphone, mobile broadband, in addition to 500 satellite phones
• Provide all logistics support, for ordering, shipping, accounting, initial setup, and basic sustainment
• Provide billing, account audits, funding forecasts, and reporting as required
• Submit requests for replenishment of cellular and satellite phone stock to include devices and accessories
• Receive, inventory, and organize stock room with new stock, allowing reasonable cleanliness and access to day to day stock
• Package and deliver or mail cellular items to USSS offices globally ensuring compliance with safety and Department of Transportation (DOT) policy
• Coordinate with training centers to ensure sufficient supplies and equipment availability for new USSS employees
• Document/validate incoming and outgoing assets with recurring costs
• Ensure all accountable cellular or satellite items that require inventory are properly entered in the USSS property system prior to delivery or mailing
• Coordinate delivery of accountable assets via telephone or e-mail
• Perform on site inventory and audits of on-hand deliverable assets
• Provide Tier 2 level “cellular-network” support, as a liaison between federal employees and cellular carriers
• Support wireless device programming
• Be able to access to carrier portals, for expedited support
• Perform basic troubleshooting, including Mobile Device Management (MDM) and basic carrier portal management of mobile devices
• Perform hardware changes including Subscriber Identity Module (SIM), International Mobile Equipment Identity (IMEI), Electronic Serial Number (ESN), or any cellular change via e-mail, cell or portal, etc.
• Perform activations, disconnects, resume service, suspensions, price plan changes, or any cellular/satellite change in service
• Maintain an activity log
• Wireless device programming, preparation and maintenance of the following; AT&T Wireless, Verizon Wireless, T- Mobile and other wireless communications providers
• International phone support to include; AT&T Global star, Verizon, Iridium, T- Mobile and other wireless communications providers